Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tiffany Caswell

Brownfield,Maine

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Alwk

PetSmart Charities
North Conway, NH
01.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
  • Maintained accurate inventory records of all merchandise received and shipped out from the store.
  • Ensured that all merchandise was correctly priced and tagged according to established standards.
  • Carried out periodic cycle counts to keep track of inventory levels accurately.
  • Performed regular price checks on merchandise to ensure competitive pricing structure in the market.
  • Inspected incoming shipments for accuracy in quantity, quality, size, color, as per company standards.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Communicated and coordinated planogram execution with store management.
  • Built product displays and placed appropriate signage for merchandise.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Truck Driver Assistant Otr

Cw Transport
Bridgton, ME
06.2018 - 12.2020
  • Assisted in loading and unloading cargo from trucks.
  • Conducted pre-trip inspections of the vehicle's condition according to Department of Transportation regulations.
  • Ensured that cargo was properly secured with straps and tie-downs prior to departure.
  • Retained valid proof of insurance and registration in vehicles.
  • Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
  • Responded promptly to inquiries from customers regarding their orders.
  • Maintained accurate log books documenting driving hours and rest periods according to DOT regulations.
  • Organized paperwork related to deliveries such as bills of lading, manifests, invoices.
  • Maintained records of goods transported, including weight, quantity, and destination.
  • Assisted in navigating through congested city streets during rush hour periods.
  • Verified load against shipping documents before transport.
  • Requested customer signatures for deliveries.
  • Inspected goods and checked for damage before deliveries.
  • Documented delivery information, updating after each stop.

Pack Leader/shift Leader

paw zn around
Saco, ME
05.2008 - 11.2017
  • Assisted in training new pack members by teaching basic commands and reinforcing good behaviors during playtime or walks.
  • Kept detailed records of daily activities including meal times, potty breaks and exercise sessions.
  • Monitored health of pack members by performing regular visual inspections for signs of injury or illness.
  • Provided individualized care to each dog based on their size, age, breed, energy level and medical needs.
  • Managed inventory of food, treats and supplies needed for day-to-day operations of the Pack Leader position.
  • Educated pet owners on best practices for caring for their dog at home including nutrition tips, grooming habits and exercise requirements.
  • Collaborated with other Pack Leaders to develop innovative strategies for managing large groups of canines efficiently.
  • Ensured safety and security of dogs in the pack by monitoring behavior, providing guidance and redirecting destructive tendencies.
  • Established trust with each dog by consistently following routines and providing positive reinforcement when appropriate.
  • Encouraged positive social interactions between dogs through playtime, walks and other activities.
  • Provided emotional support to dogs who were adjusting to a new environment or dealing with separation anxiety from their owners.
  • Responded quickly to any behavioral issues that arose within the pack using humane methods such as distraction techniques or verbal commands.

Pack Leader

pet rendevouz
North Conway, NH
02.2013 - 07.2016
  • Assisted in training new pack members by teaching basic commands and reinforcing good behaviors during playtime or walks.
  • Maintained a clean, safe environment for all pack members by regularly inspecting area and equipment.
  • Kept detailed records of daily activities including meal times, potty breaks and exercise sessions.
  • Monitored health of pack members by performing regular visual inspections for signs of injury or illness.
  • Provided individualized care to each dog based on their size, age, breed, energy level and medical needs.
  • Ensured safety and security of dogs in the pack by monitoring behavior, providing guidance and redirecting destructive tendencies.
  • Responded quickly to any behavioral issues that arose within the pack using humane methods such as distraction techniques or verbal commands.
  • Encouraged positive social interactions between dogs through playtime, walks and other activities.

Education

Career Certificate - Veterinary Assistant

Penn Foster Career School
Scranton, PA
12-2010

High School Diploma -

Beverly High School
Beverly, MA
06-1996

Skills

  • Customer Service
  • Calm Under Pressure
  • Planning
  • Written Communication
  • Relationship Building
  • Team Management
  • Excellent Communication
  • Organization and Time Management
  • Data Entry
  • Critical Thinking
  • Dependable and Responsible
  • Organizational Skills
  • Verbal Communication

Affiliations

i enjoy all gardening, hiking, raising chickens and pigs and a dog.

Certification

pet tech certificate

forklift certificate

Timeline

Alwk

PetSmart Charities
01.2021 - Current

Truck Driver Assistant Otr

Cw Transport
06.2018 - 12.2020

Pack Leader

pet rendevouz
02.2013 - 07.2016

Pack Leader/shift Leader

paw zn around
05.2008 - 11.2017

Career Certificate - Veterinary Assistant

Penn Foster Career School

High School Diploma -

Beverly High School

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Tiffany Caswell