Summary
Overview
Work History
Skills
Timeline
Generic

Tiffany Cavazos

Cibolo,TX

Summary

Results-oriented dedicated customer focused professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Senior Customer Success Manager

Elemica
12.2021 - Current
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among team.
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
  • Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.

Manager, Customer Success

INAP
01.2019 - 12.2021
  • Established and expanded the Customer Success team, implementing strategies to enhance client satisfaction, growth, and retention.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Oversaw and coached the development and execution of portfolio presentations, contract management including renewal negotiations to successfully achieve business objectives that are repeatable.

Strategic Customer Relationship Manager

CaptureRX
02.2018 - 12.2018
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, needs, and complaints in a timely manner.
  • Developed long-term relationships with customers through personalized interactions, ensuring loyalty and continued partnerships.
  • Assisted with the implementation of CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.

Global Support Business Analyst - Lead

Oracle
01.2017 - 02.2018
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.

Enterprise Strategist

Rackspace
12.2014 - 01.2017
  • Enhanced company reputation by delivering compelling presentations at industry conferences and events.
  • Established strong relationships with key stakeholders through effective communication and negotiation skills.
  • Crafted compelling proposals that secured new client engagements, contributing significantly to revenue growth targets being met or exceeded.

Enterprise Sales Executive

UPS
02.2007 - 12.2014
  • Achieved sales targets by consistently identifying, pursuing, and closing enterprise accounts.
  • Expanded territory revenue by developing strong relationships with key decision-makers and stakeholders.
  • Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for both parties.

Skills

  • Customer Relationship Management
  • Team Leadership and Development
  • Customer Retention Strategies
  • Cross-functional Collaboration
  • Problem Resolution and Escalation Management
  • Communication and Interpersonal Skills
  • Data Analysis and Reporting
  • Onboarding and Development

Timeline

Senior Customer Success Manager

Elemica
12.2021 - Current

Manager, Customer Success

INAP
01.2019 - 12.2021

Strategic Customer Relationship Manager

CaptureRX
02.2018 - 12.2018

Global Support Business Analyst - Lead

Oracle
01.2017 - 02.2018

Enterprise Strategist

Rackspace
12.2014 - 01.2017

Enterprise Sales Executive

UPS
02.2007 - 12.2014

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Tiffany Cavazos