Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tiffany Champagne

Summary

Strategic and people-focused program manager with expertise in employee experience, recruiting operations, culture initiatives, and leadership development. Passionate about driving engagement, inclusion, and continuous learning, with a proven ability to implement programs that foster connection. Skilled in stakeholder collaboration, data-driven decision-making, and designing high-impact initiatives that align with organizational goals, enhance company culture and business success.

Overview

7
7
years of professional experience

Work History

INCLUSION & DIVERSITY / SOCIAL IMPACT STORES PROJECT MANAGER - LICENSED STORES

Starbucks Coffee Company
06.2023 - 03.2025
  • Developed and scaled the Licensed Stores I&D program, leading ~15 volunteers and launching initiatives that increased employee engagement by 22% in two quarters.
  • Integrated 100 Military Family Stores into the Enterprise portfolio, streamlining processes and improving operational efficiency.
  • Designed and implemented the Licensed Stores Community Stores program, resulting in 3 new store openings in 2 years.
  • Created a communications strategy (newsletters, SharePoint, marketing) to increase program visibility and engagement.
  • Supported recruiting operations regarding inclusion and diversity efforts, engraining trainings and inclusive practices into business hiring efforts.

GLOBAL PEOPLE DEVELOPMENT PROGRAM MANAGER

Uber
02.2022 - 12.2022
  • Scaled Drive Your Growth program from a one-week event to a year-long initiative, increasing participation by 100% month over month.
  • Revitalized learning platforms to drive an 8% increase in adoption, and a 15% increase in content creation.
  • Developed marketing and enablement strategies to drive program adoption, leveraging leadership relationships for program backing.
  • Promoted a stronger focus on people-centric needs and initiatives by collaborating with, and influencing, the leadership team on cross-functional program collaboration.

VOICE OF CUSTOMER PROGRAM MANAGER

Amazon
04.2020 - 02.2022
  • Led initiatives to enhance employee experience, leveraging survey data and direct feedback from 200+ recruiters and hiring managers.
  • Implemented two new feedback streams, driving an 8% increase in job satisfaction and boosting morale scores across the recruiting organization.
  • Established closed-loop feedback process to identify improvement initiatives and track progress.
  • Created career development opportunities via ongoing learning mechanisms and panel discussions for internal stakeholders.

VOLUNTEER PROGRAM MANAGER - EXPANSIONS LEAD

Connect@Amazon - Expansions
08.2019 - 02.2022
  • Executed global expansion of Connect@Amazon chapters by developing structured roadmaps and virtual launch plans for remote employees.
  • Optimized onboarding and data tracking through Think Big initiatives within Expansions Volunteer Program.
  • Fostered cross-functional collaboration with senior leaders to ensure successful chapter launches and sustainability.
  • Established seamless handoff processes with Chapter Success Partners, enhancing chapter continuity and effectiveness.
  • Conducted bi-weekly team meetings to drive strategic discussions and actionable plans for chapter deployments.

TECHNICAL RECRUITER II

Amazon
07.2018 - 04.2020
  • Achieved over 50% onsite-to-offer conversion rate while overseeing technical hiring for Amazon’s Consumer division.
  • Directed multiple domestic and international hiring events, managing logistics and recruitment within eight-week cycles.
  • Spearheaded workplace improvement initiatives, including Connections Committee and Interviewer Bar Unification.
  • Designed and implemented process optimizations to reduce redundant recruiting lifecycle steps and enhance recruiter efficiency.

Education

Bachelor’s Degree - Communications

Washington State University
05.2018

Skills

  • Program Management
  • Strategic Planning
  • Data-Driven Analysis
  • Project Roadmapping
  • Cross-functional collaboration
  • Survey Design and Insights Analysis
  • Stakeholder Engagement
  • LUMA Human-Centered Design Facilitation Certification
  • PMP Certification In Progress

Timeline

INCLUSION & DIVERSITY / SOCIAL IMPACT STORES PROJECT MANAGER - LICENSED STORES

Starbucks Coffee Company
06.2023 - 03.2025

GLOBAL PEOPLE DEVELOPMENT PROGRAM MANAGER

Uber
02.2022 - 12.2022

VOICE OF CUSTOMER PROGRAM MANAGER

Amazon
04.2020 - 02.2022

VOLUNTEER PROGRAM MANAGER - EXPANSIONS LEAD

Connect@Amazon - Expansions
08.2019 - 02.2022

TECHNICAL RECRUITER II

Amazon
07.2018 - 04.2020

Bachelor’s Degree - Communications

Washington State University

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