Tiffany Chan
Staten Island,NY
Summary
Dedicated and adaptable professional with diverse experience in administrative support, customer service, and team leadership. Demonstrates exceptional organizational, multitasking, and interpersonal skills across fast-paced environments. Skilled in client relations, problem-solving, and maintaining operational efficiency. Enthusiastic about contributing to dynamic teams while delivering outstanding service and upholding high professional standards.
Overview
5
5
years of professional experience
Work History
Receptionist
Xu Z Chen Psychiatry
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Receptionist
Evergreen Family Medical Services
08.2020 - 02.2024
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Scheduled tests, lab work, or x-rays for patients based on physician orders.
- Scheduled patient appointments, verifying the accuracy of appointment times with providers.
- Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments.
- Trained new staff on office procedures, insurance processes, and medical terminology.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Lead Bartender/Restaurant Waiter
Sonora Restaurant & Bar
12.2022 - 07.2023
- Provided bar patrons with optimal customer service.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
- Demonstrated knowledge about wines, beers, spirits, and cocktails by providing detailed descriptions upon request.
- Greeted guests with friendliness and professionalism.
- Talked easily with patrons to build rapport and earn repeat business.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Lead Bartender/Restaurant Waiter
Tarachi
05.2022 - 01.2023
- Provided bar patrons with optimal customer service.
- Developed drink menus using seasonal ingredients, new products, or specialties of the house.
- Monitored bar inventory and made notes for needed supplies when necessary.
- Utilized excellent public speaking skills.
- Responded to customer inquiries and orders promptly.
- Waited on tables, taking drink orders.
- Greeted guests with a friendly and helpful attitude at all times.
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.
- Made suggestions to customers based on preferences.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
- Passed food orders through to kitchen staff clearly and quickly.
- Worked well independently as well as collaboratively.
- Meticulously handled POS system transactions including credit and cash.
Sales Associate
Aldo Shoes
06.2019 - 03.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Organized store by returning merchandise to proper areas and restocking displays.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Maintained a clean, organized inventory and curated displays of rotating seasonal shoes and accessories.
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
- Meticulously handled POS system transactions including credit, cash, returns, and refunds.
Education
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2025
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY05-2022
Skills
- Records Management
- Front Desk Operations
- Excellent Customer Service Skills
- Teamwork Skills
- Advanced Communication Skills
- Time management
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Receptionist
Xu Z Chen Psychiatry
02.2024 - Current
Lead Bartender/Restaurant Waiter
Sonora Restaurant & Bar
12.2022 - 07.2023
Lead Bartender/Restaurant Waiter
Tarachi
05.2022 - 01.2023
Medical Receptionist
Evergreen Family Medical Services
08.2020 - 02.2024
Sales Associate
Aldo Shoes
06.2019 - 03.2020
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of The City University of New York
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice of The City University of New York
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