Tiffany Chang
Mira Loma,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Office Administrator/Doctor's Assistant
Head & Neck & Back Pain Clinic
San Gabriel , CA
01.2023 - Current
- Answered and managed incoming and outgoing calls
- Translator
- Monitored supplements, supplies and materials to keep office well stocked.
- Greeted guests in with friendliness and professionalism.
- Developed and maintained filing systems to facilitate easy access to information.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Managed calendars and coordinated patients schedules
- Operated multi-line telephone system to answer and direct high volume of calls
- Maintained organized and clean front office area to create professional and welcoming environment for patients
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
- Collected deposits, fees, and payments
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Scheduled, coordinated and confirmed appointments and meetings
- Entered and updated sensitive customer information during check-ins and room changes
General Manager
Napoli Group JSC
06.2020 - 12.2022
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to Broad of Directors
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
International Marketing Director
Black Diamonds Solution Group
Rosemead , CA
07.2016 - 11.2019
- Cultivated professional relationships with high-value clients.
- Used CRM tools and reporting to track progress from lead to customer.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Placed sales calls and developed strong business relationships with potential clients.
- Developed and implemented marketing strategies for global markets.
- Collaborated with team to establish competitive and profitable pricing strategies for international markets
- consultancy minerals ....
Office Manager
Maaco Auto Body
07.2010 - 09.2016
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees
- Assisted in organizing and overseeing assignments to drive operational
- Maintained computer and physical filing systems.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Managed office operations while scheduling appointments for department managers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established performance goals for employees
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Updated reports, managed accounts, and generated reports for company database.
Sales Representative / Winback Dept
International Plus
Mira Loma, CA
04.1999 - 07.2010
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built diverse and consistent sales portfolio.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated new leads through networking and attending industry events.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Trained and mentored new sales representatives.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
Education
Business Administration And Management
Pasadena City College
Pasadena, CABusiness Economics
Cal America Education Institute
Los Angeles, CAHigh School Diploma -
Mark Keppel High School
Alhambra, CA06.1986
Skills
- Multi-Line Phone Systems
- Calendar Management
- Assisting with Physical Exams
- Administrative Duties
- Schedule Coordination
- Daily Client Contact
- Inventory Accuracy
- Call Reception
- Office Oversight
- Office Supplies and Inventory
- Documentation and Filing
- Cash Register Operations
- Patient Preparation and Assistance
Languages
Chinese (Cantonese)
Vietnamese
Chinese (Mandarin)
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Office Administrator/Doctor's Assistant
Head & Neck & Back Pain Clinic
01.2023 - Current
General Manager
Napoli Group JSC
06.2020 - 12.2022
International Marketing Director
Black Diamonds Solution Group
07.2016 - 11.2019
Office Manager
Maaco Auto Body
07.2010 - 09.2016
Sales Representative / Winback Dept
International Plus
04.1999 - 07.2010
Business Administration And Management
Pasadena City College
Business Economics
Cal America Education Institute
High School Diploma -
Mark Keppel High School
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