Tiffany Charland White
North Bangor,NY
Summary
Proactive Store Manager with extensive experience in overseeing daily store operations, inventory control, and staff management. Skilled in customer service management, training, and financial oversight, driving improvements in customer satisfaction and store efficiency. Strong leadership and problem-solving abilities, dedicated to advancing store performance and team success.
Overview
19
19
years of professional experience
Work History
Store Manager
Price Chopper/Market 32
08.2005 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Bonesteel's Gardening Center
04.2010 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Associate
Titus Mountain
10.2009 - 01.2010
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
High School Diploma -
Franklin Academy
Malone, NY06-2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Inventory Control
- Recruitment and hiring
Timeline
Sales Associate
Bonesteel's Gardening Center
04.2010 - 10.2014
Associate
Titus Mountain
10.2009 - 01.2010
Store Manager
Price Chopper/Market 32
08.2005 - Current
High School Diploma -
Franklin Academy
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