TIFFANY CHARLES
Rosenberg,TX
Summary
Results-oriented sales professional with an extensive background in tech sales, delivering consistent revenue growth and cultivating lasting client partnerships. Proficient in leveraging data analytics and innovative sales methodologies to surpass targets and drive business success. With over 10 years of industry expertise, I am poised to excel in mastering tech product knowledge and executing effective sales strategies.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Lamar Consolidated Independent School District
Richmond, TX
09.2024 - Current
- Engaged students in discussions to promote interest and drive learning.
- Created an environment conducive to learning while managing challenging behaviors.
- Implemented school policies and procedures in the classroom.
Sales Development Intern
Course Careers
01.2024 - 04.2024
- Developed expertise in sales domains such as Discovery Qualification, Sales Engagement, Prospecting, Cold Calling, and Cold Emailing.
- Utilized sales enablement tools, such as Outreach and SalesLoft, to streamline prospecting workflows, manage email templates, and track engagement metrics for improved sales efficiency.
- Participated in sales training workshops, continuously improving sales skills, product knowledge, and objection-handling techniques.
- Leveraged exceptional communication and interpersonal skills to build rapport with prospects and establish lasting customer relationships.
- Utilized Salesforce to efficiently manage customer interactions, track progress, and ensure seamless sales pipeline management.
Sales Account Manager
Sharp Electronics
Houston, TX
10.2019 - 12.2023
- Analyzed SAP CRM and meter automation software reports, resulting in improved data accuracy and informed decision-making processes.
- Successfully implemented training programs for field staff and clients on meter automation software, resulting in 15% enhanced user proficiency and satisfaction.
- Utilized analytical skills to identify areas for process improvement, resulting in streamlined operations and cost savings.
- Developed and maintained documentation for meter automation processes, ensuring consistency and compliance with industry standards.
- Acted as a liaison between clients and technical support teams, facilitating timely resolution of issues and concerns.
Customer Success Manager
Wireco World Group
Houston, TX
07.2015 - 10.2019
- Implemented proactive customer success strategies to ensure client satisfaction and retention, resulting in a 20% increase in upsell opportunities and revenue growth.
- Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and providing product or service recommendations.
- Utilized CRM systems to track client interactions, monitor account health, and identify opportunities for proactive engagement and support.
- Collaborated with internal teams to ensure seamless delivery of products or services, coordinating efforts to meet client expectations and deadlines.
- Developed and maintained strong relationships with key client stakeholders, serving as a trusted advisor and strategic partner in achieving their business goals.
Inside Sales Representative
Vacations to Go
Houston, TX
12.2010 - 07.2015
- Consistently exceeded monthly sales quotas, contributing to the company's revenue growth.
- Managed and nurtured sales contracts for a diverse portfolio of 1,500+ global clients, ensuring high levels of satisfaction and retention.
- Conducted proactive outreach and engagement with prospective clients, effectively identifying their travel needs and preferences to recommend tailored vacation packages.
- Resolved customer inquiries and concerns promptly and efficiently, providing exceptional customer service and ensuring a positive experience throughout the sales process.
- Leveraged CRM systems and sales tools to track client interactions, manage leads, and streamline sales processes, resulting in improved efficiency and productivity.
Sales Account Manager
PCCA
Houston, TX
04.2003 - 12.2010
- Successfully managed sales/service contracts for 432 clients, ensuring exceptional client satisfaction and retention rates.
- Presented competitive price quotes on products and services, skillfully negotiating and closing contracts to meet sales targets.
- Educated clients on cost-effective optional programs, resolving concerns promptly to maintain positive business relationships.
- Led training sessions for new clients in collaboration with the training department, enhancing product knowledge and client satisfaction.
- Achieved an outstanding annual client retention rate of 98%, reflecting a strong commitment to client success and service excellence.
Education
Associate of Science - Business Management & Information Systems
Houston Community College
Houston, TX05-2025
Sales Development - Information Technology
Course Careers
04-2024
Skills
- CRM Management
- Relationship Building
- Data Analysis
- Prospecting
- Pipeline Management
- Consultative Selling
- Sales Automation
- Product Demonstrations
- Sales Enablement
- Negotiation
Education and Training
other,true
Contact
Houston, TX 77001
Timeline
Substitute Teacher
Lamar Consolidated Independent School District
09.2024 - Current
Sales Development Intern
Course Careers
01.2024 - 04.2024
Sales Account Manager
Sharp Electronics
10.2019 - 12.2023
Customer Success Manager
Wireco World Group
07.2015 - 10.2019
Inside Sales Representative
Vacations to Go
12.2010 - 07.2015
Sales Account Manager
PCCA
04.2003 - 12.2010
Associate of Science - Business Management & Information Systems
Houston Community College
Sales Development - Information Technology
Course Careers
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