Tiffany Charles
Sacaton,AZ
Summary
Outgoing energetic employee with 7 years of experience in customer service industry. Dependable and friendly while waiting guest. Making sure all guest receive the same experience new and existing.
Overview
10
10
years of professional experience
Work History
Cashier
Whataburger Co, Whataburger Restaurant
10.2015 - 09.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Walmart- Walmart Supercenter
01.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
Romance Consultant/ Shift Manager
Fascinations
01.2018 - 03.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Warehouse Associate
Amazon
05.2020 - 09.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Front End Cashier
Frys Food
09.2020 - 06.2021
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered questions about store policies and addressed customer concerns.
- Called for back up cashiers during peak times to minimize wait time for customers.
Cocktail Waitress
Wild Horse Pass Hotel & Casino
01.2019 - 08.2022
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Table Games Dealer
Harrahs Ak-chin Casino
09.2022 - 12.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Opened and close tables and cash floats by receiving, verifying and recording cash wages.
- Stood behind game to deal appropriate number of cards to each player and verify placed bets before starting game.
- Received and documented patrons' wagers prior to beginning games.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Casino Host
Gila River Resorts And Casino's
06.2023 - Current
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Implemented tailored rewards programs for VIP players, resulting in increased visit frequency and casino spend.
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
- Conducted regular follow-up with guests, addressing concerns or feedback to maintain high satisfaction levels.
- Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
- Utilized knowledge of gaming regulations to ensure compliance at all times while maintaining a welcoming environment for guests.
- Played an integral role in driving repeat business by promoting upcoming events or attractions specific to each guest''s interests.
- Negotiated complimentary services such as hotel stays or dining experiences on behalf of guests based on their play history, enhancing overall satisfaction rates among frequent visitors.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Marketing Coordinator
Gila River Enterprise
12.2025 - Current
- Cultivated relationships with high-value players to enhance loyalty and retention.
- Coordinated VIP events and promotions, elevating guest experiences and satisfaction.
- Assisted guests with inquiries and concerns, ensuring prompt resolution and support.
- Developed personalized engagement strategies to optimize player interactions and rewards.
Education
High School Diploma -
Betty Fairfax High School
Laveen, AZ05.2015
Skills
- Cash Handling
- Coaching and Mentoring
- Employee Coaching and Motivation
- Payment Processing
- Restaurant Operation
- Staff Training and Onboarding
- Hospitality Management
- Guest Relations
- Food Safety and Quality
- Guest Satisfaction
Timeline
Marketing Coordinator
Gila River Enterprise
12.2025 - Current
Casino Host
Gila River Resorts And Casino's
06.2023 - Current
Table Games Dealer
Harrahs Ak-chin Casino
09.2022 - 12.2022
Front End Cashier
Frys Food
09.2020 - 06.2021
Warehouse Associate
Amazon
05.2020 - 09.2020
Cocktail Waitress
Wild Horse Pass Hotel & Casino
01.2019 - 08.2022
Romance Consultant/ Shift Manager
Fascinations
01.2018 - 03.2019
Cashier
Walmart- Walmart Supercenter
01.2016 - 01.2017
Cashier
Whataburger Co, Whataburger Restaurant
10.2015 - 09.2016
High School Diploma -
Betty Fairfax High School