Tiffany Cheney
Marietta,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
'R Ventures Medical Co., Inc.
06.2022 - Current
- Managing all daily office operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Evaluated employee records and productivity and submitted evaluation reports.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Supported overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Resolved issues pertaining to tax filings by collaborating with state agencies and internal departments promptly.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Completed payroll accurately and timely to meet employee expectations.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Managed and updated employee benefits information.
- Coordinated resolution of payroll discrepancies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Developed and implemented payroll procedures to streamline workflow.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed and implemented various procedures to improve accounting process.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Office Manger
Flooring Zone
03.2013 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Financial Services Representative
Community Bank Of The South
04.2001 - 03.2005
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Built and established relationships with clientele to improve future business opportunities.
- Advised clients on financial matters and recommended investments.
Education
High School Diploma -
Campbell High School
Smyrna, GA06.1995
Skills
- Customer Service
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Clerical Support
- Account Reconciliation
- Relationship Building
- Scheduling
- Human Resources
- Supply Management
- Employee Training
- Financial Tracking
- Expense Reporting
- Financial Accounting
- Event Coordination
- Meeting planning
- Travel Coordination
- MS Office
Timeline
Office Manager
'R Ventures Medical Co., Inc.
06.2022 - Current
Office Manger
Flooring Zone
03.2013 - 06.2022
Financial Services Representative
Community Bank Of The South
04.2001 - 03.2005
High School Diploma -
Campbell High School
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