Tiffany Chestnut
Poplar Bluff,MO
Summary
Highly seasoned and personable professional with over twenty plus years of experience in high volume businesses. Has the ability to perform multi-tasking efficiently, communicate tactfully, professionally, and courteously with the public. Skilled in performing clerical tasks requiring flexibility and attention to detail; Ability to work in a fast-paced atmosphere. Maintains excellent client relations and develops rapport with coworkers and clients. Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
22
22
years of professional experience
Work History
Customer Service Coordinator
Foundever
Denver, CO
04.2024 - Current
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for improvement within the customer service department.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Performed data entry tasks related to customer accounts and order processing.
- Adhered to established guidelines regarding confidentiality of sensitive information.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Monitored documentation procedures to maintain consistent policies and current records.
Utility Coordinator Lead
Frontline home solutions
Pharr
11.2022 - 01.2023
- Submit applications on behalf of homeowners to connect newly installed solar systems to the electrical grid
- Currently working with Texas utilities
- Application to working through to PTO
- Responsible for creating a best-in-class customer experience by ensuring our field managers have all the necessary information
- Making outbound calls to jurisdictions all over the country to check the status of permits
- Customer service.
- Coordinated with various departments to ensure timely completion of utility projects.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to employees.
Utility Coordinator
ADT SOLAR LLC
Mandeville
05.2021 - 10.2022
- Submit applications on behalf of homeowners to connect newly installed solar systems to the electrical grid
- Application to working through to PTO
- Specialty working in Missouri, Kansas, Illinois, Iowa, and Ohio
- Worked in Texas, Florida, Carolina’s, Arizona, Nevada, Virginia’s, and Colorado
- Reviewed project blueprints and specifications.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Responsible for creating a best-in-class customer experience by ensuring our field managers have all the necessary information
- Making outbound calls to jurisdictions all over the country to check the status of permits
- Customer service.
Permit Runner
POWERHOME SOLAR
Saint Charles, MO
06.2020 - 03.2021
- Responsible for creating a best-in-class customer experience by ensuring our field managers have all the necessary information
- Submit permits in person and pick up permit with payment
- Making outbound calls to jurisdictions all over the country to check the status of permits
- Including whether they are opened to the public, receive payment over the phone, in person, or by mail.
Direct Support Professional
Help At Home, Inc. / Oxford HealthCare
Poplar Bluff, MO
07.2019 - 03.2020
- Working with individuals with mental or developmental disabilities by creating behavior plans, teaching self-care skills, cooking meals and doing laundry
- Assisting the mentally challenged with daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Accompanied or transported clients to appointments, errands and social activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Office Manager
Spay Oklahoma
Tulsa, OK
07.2018 - 09.2018
- Ensuring the smooth running of the office on a day-to-day basis and managing team of support staff
- Organizing meetings and managing databases
- Manages invoices from vendors to assist the accounting department
- Assisting clients with checking in/out
- Ordering supplies
- Money handling
- Customer service.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Detention Officer I
Creek County Sheriff's Office
Sapulpa, OK
09.2017 - 07.2018
- Weekend supervisor
- Prepares routine records on inmates, performs general duties
- Provided safety for DETAINEES while awaiting trial.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised surveillance and control over 16 inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Supervised inmates during day-to-day activities.
Veterinary Assistant
Gardner Park Veterinary Clinic
Sapulpa, OK
10.2015 - 09.2017
- Assisting doctor with animal care
- Medication administration
- Ordering supplies
- Kennel tech
- Customer service
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Educated clients on proper animal health care routines.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Veterinary Assistant
Spay Oklahoma
Bixby, OK
05.2015 - 10.2015
- Responsible for feeding, bathing, and exercising animals and restraining them during testing and treatment
- Assist in spay/neuter clinic
- Assisting doctor with animal care
- Medication administration
- Ordering supplies
- Kennel tech
- Customer service
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Responded promptly to emergency calls after hours.
- Educated clients on proper animal health care routines.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Helped veterinarian with neutering.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Handled and restrained animals following safety requirements and procedures.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Veterinary Assistant
Garner Park Veterinary Clinic
Sapulpa, OK
08.2009 - 12.2014
- Assist doctor in animal care
- Administration of medications
- Ordering supplies
- Customer service.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Recorded patient food and water intake and output levels on a daily basis.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Educated clients on proper animal health care routines.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Communicated with veterinarians and staff members to maintain patient flow.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Collected fluids from animals for laboratory testing.
- Administered immunizations and treatments following veterinarian instructions.
- Advised clients on animal care, nutrition and behavior problems.
- Delivered emergency first aid to sick or injured animals.
Technology Director
Mounds Public Schools
Mounds, OK
08.2002 - 08.2008
- IT Support
- Technology Plan Committee chair.
- Developed and implemented technology strategies to meet organizational objectives.
- Analyzed existing technologies, identified areas of improvement, and recommended solutions.
- Ensured compliance with applicable laws and regulations related to information security.
- Conducted research on emerging technology trends and evaluated their potential impact on the organization.
- Collaborated with other departments to understand business needs and develop technical solutions accordingly.
- Coordinated the design, installation, testing, maintenance, and support of hardware and software systems.
- Provided technical guidance in developing software applications that integrate with existing systems.
- Identified opportunities for process automation using appropriate tools and technologies.
- Evaluated vendor products in terms of functionality, scalability, usability and security requirements.
- Solved complex technical problems quickly while minimizing disruption to operations.
Teacher Assistant and Technology Director
Mounds Public Schools
Mounds, OK
12.2001 - 08.2008
- Library assistant
- Title 1 Committee Member
- IT Support elementary.
- Assessed student performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Utilized technology-based learning tools to enhance classroom instruction.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Education
Associates of Applied Science in IT Specialist -
Three Rivers Community College
05.2024
Associates of Applied Science in Applied Science -
ITT Technical Institute
09.2009
High School Diploma -
Mounds High School
05.1990
Certification in Training -
Central Technology Center
Skills
- Administration
- Salesforce (CRM)
- JobNimbus (CRM)
- Utility Interconnection Application submittals
- Adobe
- Nitro
- Clerk
- Customer Service
- Telephone Etiquette
- Document Control
- File
- Filing
- Microsoft Office Suite
- Google Office
- Organizational Skills
- Receptionist
- Scheduling
- Clerical
- Management
- Inventory
- Front Desk
- Kennel Experience
- Developmental Disabilities Experience
- Veterinary Technician Experience
- Medication
- Computer Skills
- Caregiving
- Time Management
- Windows
- Typing
- Zoom
- Live chat
- Customer service excellence
- CRM Software
- Clerical Support
- Invoice Verification
- Documentation abilities
- Retail experience
- Training and mentoring
- Technical Support
- QA
- Meticulous attention to detail
- MS Office
- Decision-Making
- Work Prioritization
- Positive and Constructive Feedback
- Customer-focused
- Customer Relations
- New Hire Training
Assessments
- Administrative Assistant/Receptionist, Proficient
- Call Center Customer Service, Proficient
- Attention to Detail, Proficient
- Customer Focus & Orientation, Expert
- Supervisory Skills: Motivating & Assessing Employees, Proficient
- Filing & Organization, Proficient
- Customer Service, Highly Proficient
- Data Entry: Accuracy, Proficient
- Active Listening, Highly Proficient
- Following Directions, Highly Proficient
- Receptionist, Highly Proficient
- Verbal Communication, Proficient
- Working with MS Word Documents, Expert
- Management & Leadership Skills: Planning & Execution, Proficient
- Management & Leadership Skills: Impact & Influence, Proficient
- Customer Service Fit, Proficient
Timeline
Customer Service Coordinator
Foundever
04.2024 - Current
Utility Coordinator Lead
Frontline home solutions
11.2022 - 01.2023
Utility Coordinator
ADT SOLAR LLC
05.2021 - 10.2022
Permit Runner
POWERHOME SOLAR
06.2020 - 03.2021
Direct Support Professional
Help At Home, Inc. / Oxford HealthCare
07.2019 - 03.2020
Office Manager
Spay Oklahoma
07.2018 - 09.2018
Detention Officer I
Creek County Sheriff's Office
09.2017 - 07.2018
Veterinary Assistant
Gardner Park Veterinary Clinic
10.2015 - 09.2017
Veterinary Assistant
Spay Oklahoma
05.2015 - 10.2015
Veterinary Assistant
Garner Park Veterinary Clinic
08.2009 - 12.2014
Technology Director
Mounds Public Schools
08.2002 - 08.2008
Teacher Assistant and Technology Director
Mounds Public Schools
12.2001 - 08.2008
Associates of Applied Science in IT Specialist -
Three Rivers Community College
Associates of Applied Science in Applied Science -
ITT Technical Institute
High School Diploma -
Mounds High School
Certification in Training -
Central Technology Center
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