Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Chinagorom

Upper Marlboro,MD

Summary

Friendly bartender with passion for craft beer and microbrews. Always goes extra mile to keep customers happy with highest quality of service. Maintains positive attitude and great sense of humor during peak hours. Capable bartender experienced working in challenging environments. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

5
5
years of professional experience

Work History

Bartender

Michele's
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Succotash
04.2024 - 08.2024
  • Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
  • Used beer, wine and cocktail knowledge to make recommendations
  • Promoted warm, fun atmosphere for guests and team members
  • Recommended current products and limited promotions to upsell beverage orders
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender

Mi Vida
03.2024 - 04.2024
  • Checked identification before serving alcohol to comply with state and federal laws
  • Created specialty cocktails following complex recipes
  • Worked flexibly to cater to fluctuating coverage needs
  • Used proper pour methods to reduce waste and spills
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business

Bartender

Doi Moi
09.2023 - 04.2024
  • Trained and supervised bar staff to deliver exceptional service to customers
  • Helped customers select optimal beer, wine and liquor for different meals
  • Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies
  • Prepared cocktails for customers using exact recipes combined with personal flair

Bartender

Belle Heaven Country Club
12.2022 - 11.2023
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
  • Operated POS systems and managed bar tabs to track revenue
  • Exceeded customer service expectations to earn positive feedback
  • Promoted warm, fun atmosphere for guests and team members
  • Kept customer numbers high by creating fun atmosphere

Food and Beverage Hostess

O-ku
08.2019 - 04.2022
  • Managed team performance, keeping stations stocked and servers handling side work
  • Handled customer payments, tracking orders and processing transactions with high accuracy
  • Stayed ready for guests with close monitoring of table turnovers and resets
  • Minimized guest complaints by properly managing expectations with realistic wait time information
  • Prepared staff schedules to adequately cover expected demand
  • Helped customers plan and staff carry out successful events

Education

Master of Business Administration (M.B.A.) - Bussiness Admistration

University of Maryland College Park
College Park, MD
05.2026

Skills

  • Sales and marketing
  • Liquor restocking
  • Identification verification
  • Financial records oversight
  • Bar operations management
  • Bar cleaning
  • Hospitality and accommodation
  • Mixology

Timeline

Bartender

Michele's
08.2024 - Current

Bartender

Succotash
04.2024 - 08.2024

Bartender

Mi Vida
03.2024 - 04.2024

Bartender

Doi Moi
09.2023 - 04.2024

Bartender

Belle Heaven Country Club
12.2022 - 11.2023

Food and Beverage Hostess

O-ku
08.2019 - 04.2022

Master of Business Administration (M.B.A.) - Bussiness Admistration

University of Maryland College Park

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Tiffany Chinagorom