Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Tiffany Cimini

Wallingford,US

Summary

Highly motivated customer service professional with over nine years of experience providing excellent customer service and support. A proven track record of resolving customer complaints and increasing customer satisfaction by 30% demonstrates my dedication to delivering exceptional customer service. Excellent communication, problem-solving, and organizational skills and an aptitude for quickly learning new technologies. Deeply committed to providing the best possible customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Agent

Comcast
01.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Effectively leveraged multiple sales programs to drive results.
  • Explained features and advantages of types of products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built diverse and consistent sales portfolio.
  • Recorded accurate and efficient records in customer database.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.

Client Service Professional

Freelance
01.2019 - 01.2024
  • Accurate and timely transcription, saving time and money for agencies, increasing turnover by 15% in the first six months
  • Created and maintained a streamlined filing system, creating 30% more effective and efficient record keeping
  • Proficient in preparing financial invoices
  • Maintaining appointments and updating daily calendars, as well as email management
  • Arranging staff meetings and organizing events for multiple teams and clients
  • Actively listened to and transcribed meeting notes for future reference
  • Travel coordination for multiple clients
  • Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
  • Streamlined internal processes for improved efficiency in servicing client accounts.
  • Developed customized strategies tailored to individual client needs, ensuring optimal results.
  • Served as the primary point of contact for key accounts, fostering loyalty among high-value clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Realtor, Residential, and Commercial

Weichert Realtors Regional Properties
01.2015 - 01.2019
  • Company Overview: New Haven
  • Preparation of documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
  • Executed email campaigns over four months that exceeded mailing targets by an average of 15%, increasing new client acquisition
  • Provided excellent customer service and support
  • Prepared market analysis statistics
  • Negotiated contracts with buyers and agents acting on their behalf
  • Increased sales by 6% during the first year
  • New Haven
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Wrote contracts to outline sales and purchases of properties.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Developed new business and managed new and existing clients.

Education

Salesperson License -

Real Estate Institute of Learning

Paralegal Program -

Gateway Community College
01.2013

Skills

  • Adaptability
  • Communication
  • Self-motivated
  • Workday
  • Kronos
  • CSG
  • Onecti
  • EDP Station
  • Avaya
  • Teams
  • OneDrive
  • Sharepoint
  • Access
  • Time Management
  • Leadership
  • Active listening
  • Transcription
  • QuickBooks
  • MS 365
  • Google Suite
  • Email Management/Marketing
  • Database management
  • Social media management
  • Research
  • Data analysis
  • Reporting Drafting
  • Client relations
  • Technical support
  • Call control
  • Sales training
  • Sales presentations
  • Networking
  • Persuasion techniques
  • Adaptability to change
  • Social media marketing
  • Sales strategies
  • CRM software usage
  • Paperwork processing
  • Building rapport
  • Key relationship management
  • Demonstrating products
  • Performance tracking
  • Cross-selling techniques
  • Sales software proficiency
  • Upselling strategies
  • Sales pipeline management
  • Forms processing
  • Sales follow-up
  • Closing deals
  • Customer service
  • Customer relations
  • Product and service sales
  • Customer relationship building
  • Interpersonal communication skills
  • Records management
  • CRM proficiency
  • Systems and software expertise
  • Account management

Certification

  • Paralegal
  • Westlaw and Lexis
  • CT Real Estate Salesperson License (inactive)

Awards

  • 2015 The Quarterly Performance Award for Excellence in Customer Relations
  • 2016 Weichert Salesperson of the Month
  • 2016 Recognition Master Award for Outstanding Performance in Client Relations/Customer Service

Timeline

Sales Agent

Comcast
01.2024 - Current

Client Service Professional

Freelance
01.2019 - 01.2024

Realtor, Residential, and Commercial

Weichert Realtors Regional Properties
01.2015 - 01.2019

Salesperson License -

Real Estate Institute of Learning

Paralegal Program -

Gateway Community College

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Tiffany Cimini