Tiffany Clark
Jacksonville,FL
Summary
Experienced Transaction Coordinator with 15 years of experience in mortgage industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Along with maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Transaction Coordinator (Remote)
Cardinal Financial Compny Limited Partnership
Charlotte, NC
07.2019 - Current
- Heavy interaction and high level of customer service communication with vendors, internal customers, and external customers
- Main contact for borrower relating to documents needed, status update, closing coordination, and escalation of issues to ensure needs of borrowers are met with high degree of satisfaction
- Collect and validate borrower mortgage loan documents. Correspond underwriting requirements, verification, analysis of corresponding data entry into system of record for loan file.
- Process documents in quick and accurate manner to ensure audit procedures are followed.
- Assist transaction assistants with questions relating to third-party documentation requirements and general mortgage and processing concepts.
- Ensure daily, weekly, and monthly internal specified requirements surrounding successful new file welcome contacts, closings, fundings, and customer satisfaction ratings are met.
- Worked as team with sales, transaction assistance, underwriting, closings, funding, and management to ensure assigned loans are being processed on time within compliance of corporate policies, agency, and all state and federal law.
- Address, resolve and respond to challenging scenarios or loan conditions with ability to find creative and acceptable solutions for restructuring loans in addition to explaining underwriting conditions to borrowers and loan originators alike.
- Licensed to process Kentucky loans
- Certified to complete closing documents
- Managed pipeline of 50 plus
Sr Specialty Mortgage Processor
PHH Mortgage Corporation
Addison , TX
05.2016 - 07.2019
- Handled all escalated files when borrowers called in and was unhappy with their current processor. File was reassigned to contact borrower and make sure borrower were still on board with moving forward. Once that was established then get loan closed as soon as possible, along with communicating with borrower effectively.
- Handled aged loans in processing pipeline. Once loan reached certain day or loan officer was concerned that borrower might decide to walk due to loan taking too long to close. Would be reassigned file to take over and close as soon as possible. While making sure borrower was engaged and kept informed.
- Only loan processor at our location knowledgeable in being able to handle purchase loans
- Review initial loan approval and work with borrower to gather appropriate documentation
- Collect all required documentation for loan package
- Create loan submission package for underwriter.
- Submit files to assigned underwriter
- Satisfy all conditions when received from underwriter
- Ensure approval falls within established lending guidelines.
- Communicate with other professional, including attorney, county clerks, and title companies
- Managed pipeline of 50 plus.
Sr. Account Manager
Loan Depot Mortgage
Plano, TX
01.2015 - 04.2016
- Interact with external and internal parties to take loan from origination to funding.
- Provide borrower with real time updates as to status of their loan along with requests for supplemental loan documents.
- Coordinate borrower closing appointment by providing loan documents to closing agent as well as facilitating changes to final required documents for wire disbursements.
- Superior customer service skills with ability to communicate in professional manner by way of verbal or written updates to borrower.
- Exceptional organizational skills to manage pipeline of various products while meeting product specific turn time requirements.
- Working knowledge of industry, investor, and regulatory requirements.
- Managed pipeline of 50 plus loans
Escalations Processor/Sr Loan Processor
Nationstar Mortgage
Coppell, TX
05.2008 - 01.2015
- Managed pipeline of conventional and government loans.
- Evaluated loan documents, calculated income, reviewed assets, and analyzed liabilities to clear conditions per delegated authority.
- Processed all loan types including Conventional, FHA, and along with most complex loan files.
- Validated automated underwriting decision per delegated authority
- Maintain high level of customer service by being proactive in communicating with borrowers and loan originators.
- Ensure accurate, complete, and timely loan data on processing system.
- Actively participated in ongoing efforts to continually improve customer service for internal and external customers.
- Responsible for appropriate section of HMDA worksheet.
- Serve as Intermediary for loan issues with loan originators and other related departments.
- Assist in training new hires
- Take active role as escalation point within team based on experience knowledge.
- Perform any other duties as assigned
- Managed pipeline of 50 plus
Education
Bachelor of Science - Business Administration/ Concentration in Finance
Northwestern State University of Louisiana
Natchitoches, LA05.2008
Skills
- 15 years FHA processing
- 15 years conventional processing
- 14 years purchase processing
- Email Communication
- Monthly Closings
- Special Requests
- Complex Problem-Solving
- Accuracy Verification
- Information Ordering
- Critical Thinking
- Customer Satisfaction
- Adaptable to Changing Conditions
- Policy Application
- Data Verification
- Prioritizing and Planning
- Prioritizing Tasks
- Daily Reports
- Team Communication
- Closing Process Coordination
Timeline
Transaction Coordinator (Remote)
Cardinal Financial Compny Limited Partnership
07.2019 - Current
Sr Specialty Mortgage Processor
PHH Mortgage Corporation
05.2016 - 07.2019
Sr. Account Manager
Loan Depot Mortgage
01.2015 - 04.2016
Escalations Processor/Sr Loan Processor
Nationstar Mortgage
05.2008 - 01.2015
Bachelor of Science - Business Administration/ Concentration in Finance
Northwestern State University of Louisiana
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