Tiffany Clark-Ballard
Austin,TX
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
4
4
years of professional experience
Work History
RBII
The Bank of Austin
Austin, TX
01.2023 - Current
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Modified, opened and closed customer accounts.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Complied with security procedures and protocols when opening and closing bank vault.
Lead Personal Banker
Lone Star Capital Bank
Austin, TX
09.2021 - Current
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Addressed inquiries from clients and relationship management department team members.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Reduced bank losses by setting successful risk management policies.
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Examined checks for identification and endorsement.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
- Counted as much as $365,000.00 in daily funds with manual and machine-assisted methods.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Teller
Amplify Credit Union
Austin , TX
01.2021 - 09.2021
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Kept teller window areas clean, organized and fully stocked.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Completed monthly audits and managed overdraft reports.
- Processed all sales transactions promptly to prevent long customer wait times.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Researched account information regarding loans and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
- Created and maintained reports and journals for loans and transactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Senior Personal Banker
First National Bank Texas
Harker Heights, TX
07.2019 - 01.2021
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Created strategic financial solutions to suit individualized client needs.
- Expanded client base through consistent product promotion and sales strategy.
- Maximized branch revenue by optimizing daily operations.
- Processed invoices and checks and maintained daily cash logs and deposits.
- Processed numerous transactions per day, including money transfers, deposits and withdrawals.
- Ordered supplies and materials to secure inventory and sensitive and propriety items.
- Advised customers on bank products, services and financial planning options.
Education
Associate of Science - CCMA
Cybertex Institute of Technology
Killeen TX12.2016
Skills
- Exceptional customer service
- Currency and coin counter
- International finance knowledge
- Qualified in commercial servicing
- Excellent communication skills
- Debt and credit management
- Strong sense of banking ethics
- Cash dispenser operation
- Safe and vault operation
- Friendly
- Sales expertise
- Energetic
- Reliable
- Strong work ethic
- Approachable
- Rapport building
- Financial product expertise
- Loan application advisement
- Branch operations
- Cash vault audit
- Customer satisfaction
Timeline
RBII
The Bank of Austin
01.2023 - Current
Lead Personal Banker
Lone Star Capital Bank
09.2021 - Current
Teller
Amplify Credit Union
01.2021 - 09.2021
Senior Personal Banker
First National Bank Texas
07.2019 - 01.2021
Associate of Science - CCMA
Cybertex Institute of Technology
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