Tiffany Clarke
Rochester
Summary
As an accomplished Fraud Client Service Specialist with over 2 years of hands-on experience, I specialize in carefully building fair and in-depth fraud cases. My passion lies in ensuring that each case is based on the most accurate and comprehensive information, and evidence provided; Always striving for the best possible resolution for my clients while maintaining the highest standards of integrity, transparency, and comprehension of company policy & procedures. I am dedicated to continuous evolvement, always striving to elevate the quality of every fraud case I undertake
Overview
11
11
years of professional experience
Work History
FRAUD SPECIALIST
KEY BANK
01.2023 - Current
- Conduct in depth reports with clients or bank employees, and then build detailed fraud cases based off evidence provided; Document and report all suspicious activities, investigations, and outcomes to regulatory bodies or internal teams
- Assist clients in resolving fraud-related issues, such as unauthorized transactions, and help them navigate the process of filing claims or disputing charges
- Review and analyze transactions to detect any suspicious or potentially fraudulent activities; Monitor fraud trends & patterns in real-time or through batch processes
- Investigate any alerts or red flags detected by automated systems, or reports from bank employees & clients
- Collaborate effectively with internal departments such as Risk Management, Corporate Investigations, FDRA, and branch managers to assist with the investigation process, and to ensure the proper steps are taken
- Work with law enforcement when necessary
- Maintain accurate records of cases, ensuring that all information is properly documented and organized for future reference or legal purposes
- Educate clients on detecting fraud and maintaining vigilance when handling their accounts and interacting with potential fraudsters
QUALITY ASSURANCE ASSISTANT
HAMMER PACKAGING
07.2022 - 12.2022
- Company Overview: (Temporary Contract Assignment)
- Assisted manager in documenting quality assurance processes, standards, and procedures
- Maintained accurate records of tests, inspections, and results
- Supported the QA team in conducting internal and external quality audits to ensure that procedures and products comply with regulatory standards and company policies
- Effectively communicated with other team members to solve problems/ Followed up with the appropriate channels when discrepancies were found
- Created/developed new database entry system using Microsoft Access, for discrepancy entries to be inputted
- Responsible for pulling weekly and month reports regarding Customer Complaints
- Thoroughly reviewed, and updated department Policy & Procedure training manuals
- (Temporary Contract Assignment)
CLIENT SERVICE TEAM LEAD
SUMMIT FEDERAL CREDIT UNION
07.2018 - 02.2022
- Provided daily support and service to existing members through processing transactions, filing fraud claims, submitting loan applications, providing product knowledge, and online E-service assistance
- Worked collaboratively with multiple departments to resolve complex member issues
- Actively participated in and developed new project team meetings to help enhance department processing and procedure
- Developed action plans for new hire MSC representatives
- Mentored/and trained new hire employee through call shadowing, and one on one sales coaching;
LOGISTICS ASSISTANT MANAGER
MARC JACOBS
08.2014 - 09.2017
- Assisted in the coordination, planning, and execution of logistics operations
- Managed and tracked all import and export fabric shipments; Communicated daily with freight carrier partners to ensure timely arrival of shipments; Monitored shipment reports (Ex
- Performance, delays)
- Prepared shipping documents (invoices, packing lists, labels)
- Received and inspected goods
- Entered and tracked purchase orders in systems
- Processed stock audits and reports
- Ensured timely restocking of items
- Collaborate with vendors, clients, and internal departments
- Resolve issues related to delivery delays or stock discrepancies
Education
Bachelor of Arts - Business Management
CAZENOVIA COLLEGE
Cazenovia, NYSkills
- Fraud prevention
- Anti-fraud systems
- Transaction monitoring
- Cybersecurity awareness
- Verbal and written communication
- Fraud identification
- Problem-solving
- Critical thinking
Timeline
FRAUD SPECIALIST
KEY BANK
01.2023 - Current
QUALITY ASSURANCE ASSISTANT
HAMMER PACKAGING
07.2022 - 12.2022
CLIENT SERVICE TEAM LEAD
SUMMIT FEDERAL CREDIT UNION
07.2018 - 02.2022
LOGISTICS ASSISTANT MANAGER
MARC JACOBS
08.2014 - 09.2017
Bachelor of Arts - Business Management
CAZENOVIA COLLEGE
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