Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Clarke

Clayton,NC

Summary

Personable and detail-oriented administrative professional with a strong track record of fostering positive relationships with clients, staff, and leadership. Skilled communicator with strengths in problem-solving, conflict resolution, and effective resource and schedule management. Committed to supporting organizational efficiency and creating a collaborative work environment.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Trisha Perez
Lithia, Florida
03.2024 - 04.2025
  • Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
  • Managed client database updates, including policy details and contact information.
  • Assisted with preparation and submission of new life insurance applications, verifying accuracy and completeness.
  • Provided customer service by responding to inquiries about insurance availability and policy changes.
  • Verified completion of paperwork before department submission to ensure compliance.
  • Maintained detailed records of customer interactions in Go High Level for effective tracking.
  • Answered incoming calls and emails from policyholders and agents, providing prompt assistance.
  • Performed data entry into multiple systems, adhering to established procedures for accuracy.

Preschool Assistant Teacher

The Nest Schools
Clayton, NC
08.2021 - 07.2022
  • Maintain a safe and supportive environment for children
  • Assisting teachers with carrying out lesson plans
  • Supporting preschool teachers with preferred classroom management and discipline strategies
  • Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.
  • Assisted the lead teacher in maintaining accurate documentation of student attendance records as well as incident reports if necessary.

Owner

Tiffany's Sweets & Treats
Ypsilanti, Michigan
08.2018 - 06.2021
  • Created and implemented spreadsheets for product usage and recipes.
  • Provided extraordinary guest service; answer questions, offer information and helped with dessert preferences in a courteous manner.
  • Created and sustained a great rapport with clients.
  • Organized and prioritized work to meet deadlines.
  • Provided catered services for special events.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Oversaw budgeting and financial management.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Office Assistant

Ann Arbor Public Schools, Education & Recreation
Ann Arbor, Michigan
05.2008 - 08.2012
  • Delivered comprehensive administrative support, including document copying, scanning, and filing.
  • Conducted research for special projects using online and offline resources.
  • Maintained confidentiality of sensitive documents to protect organizational integrity.
  • Managed phone communications, directing calls to appropriate personnel.
  • Contacted customers regarding payment deadlines to ensure timely transactions.
  • Facilitated email correspondence by sending and responding to inquiries efficiently.

Volunteer Co-Coordinator/Teacher

Ann Arbor Public Schools, Education & Recreation
Ann Arbor, Michigan
07.2010 - 07.2011
  • Oversaw youth volunteers and assigned various tasks.
  • Organized site paperwork.
  • Taught safety awareness skills to children entering kindergarten.
  • Established and maintained communication with parents.

School Age Child Care Supervisor

Ann Arbor Public Schools, Education & Recreation
Ann Arbor, Michigan
08.2009 - 06.2011
  • Plan, develop, implement services and activities to ensure the meet state/school objectives and the needs and interests of students.
  • Ensure the care of each child by following licensing guidelines and implementing all Ann Arbor standards.
  • Actively working with the state to report any incidents or injuries.
  • Creation and distribution of frequent newsletters.
  • Order and shop for expenditures in accordance with the approved budget.
  • Review, adjust, and process payroll in a timely manner.
  • Conducted regular meetings with staff members to discuss progress, problems, and solutions related to child development programs.

School Age Child Care Assistant/Sub Supervisor

Ann Arbor Public Schools, Education & Recreation
Ann Arbor, Michigan
09.2007 - 08.2009
  • Planned and implemented weekly, developmentally appropriate activities for children in kindergarten through fifth grade.
  • Assisted with the overall supervision of the program to ensure each child's safety.
  • Established and maintained ongoing communication with parents via parent newsletters, daily lesson plans, and snack menus.
  • Provided safe, nurturing and stimulating environment for children.

Education

Associate - Applied Science

Washtenaw Community College
Ann Arbor, MI
05.2017

Skills

  • Document management
  • Customer service
  • Compliance oversight
  • Database administration
  • Administrative support
  • Scheduling

References

Available Upon Request

Timeline

Administrative Assistant

Trisha Perez
03.2024 - 04.2025

Preschool Assistant Teacher

The Nest Schools
08.2021 - 07.2022

Owner

Tiffany's Sweets & Treats
08.2018 - 06.2021

Volunteer Co-Coordinator/Teacher

Ann Arbor Public Schools, Education & Recreation
07.2010 - 07.2011

School Age Child Care Supervisor

Ann Arbor Public Schools, Education & Recreation
08.2009 - 06.2011

Office Assistant

Ann Arbor Public Schools, Education & Recreation
05.2008 - 08.2012

School Age Child Care Assistant/Sub Supervisor

Ann Arbor Public Schools, Education & Recreation
09.2007 - 08.2009

Associate - Applied Science

Washtenaw Community College

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