TIFFANY CLAY
Forest Hills,NY
Summary
Proven Administrative Assistant with a track record of enhancing office operations at R & J Consulting. Excelled in customer service and data entry, significantly improving client relations and database accuracy. Leveraged Microsoft Word and Outlook proficiency alongside critical thinking to streamline processes, demonstrating a commitment to efficiency and confidentiality.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
R & J CONSULTING
03.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
RECEPTIONIST
PAPA DEAVY SEAFOOD KITCHEN
08.2012 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
BBA - BUSINESS
University of Phoenix
Tempe, AZ05.2010
High School Diploma -
BOOKER T WASHINGTON
Dallas, TX05.2005
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Critical Thinking
Timeline
Administrative Assistant
R & J CONSULTING
03.2020 - Current
RECEPTIONIST
PAPA DEAVY SEAFOOD KITCHEN
08.2012 - 01.2020
BBA - BUSINESS
University of Phoenix
High School Diploma -
BOOKER T WASHINGTON
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