Tiffany Clay
Chicago,IL
Summary
Accomplished Accounts Receivable Coordinator and Billing Manager with a proven track record at ArcBest and CH Robinson. Expert in cash management and aging balance management, coupled with exceptional organizational and communication skills. Achieved significant improvements in invoice accuracy and efficiency, enhancing client satisfaction and cash flow.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Coordinator II
ArcBest
07.2021 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Assisted in the implementation of a new accounting software system, improving overall functionality and user experience.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Contributed to the development of credit policies that minimized risk while supporting business growth objectives.
- Enhanced cash flow by diligently managing customer credit limits and payment terms.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reconciled daily AR ledger and verified proper posting.
Billing Manager
CH Robinson
11.2007 - 07.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
Education
Associate of Applied Science - Logistics And Supply Chain Management
06-2003
High School Diploma -
06-2000
Skills
- Payment tracking
- Invoice processing
- Cash application
- Credit management
- Collection strategies
- Accounts receivable
- Financial records and reporting
- Cash management
- Aging balance management
- Organizational skills
- Project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted in recovering $20.5 million in past due invoices, successfully reducing the department's deficit from $22 million in uncollected payments to $1.5 million between January 2023 and December 2024.
Timeline
Accounts Receivable Coordinator II - ArcBest
07.2021 - Current
Billing Manager - CH Robinson
11.2007 - 07.2021
Olive Harvey - Associate of Applied Science, Logistics And Supply Chain Management
Orr Community Academy H.S - High School Diploma,
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