Tiffany Cocco
Orlando,FL
Summary
Dynamic leader and organizational strategist known for advanced supervisory skills and a strong commitment to team development. Proven track record in enhancing customer service and driving operational success through effective training and employee engagement initiatives. Recognized for quickly implementing positive changes that boost morale and performance across diverse teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Blue Park Kitchen
New York, NY
07.2022 - 01.2025
- Managed kitchen operations to maintain consistency in food production and presentation.
- Enforced stringent hygiene and storage protocols to ensure product integrity.
- Conducted regular inspections to ensure high standards of food preparation quality.
- Decreased waste through strategic planning and monitoring of popular menu choices.
- Followed guidelines for company procedures related to food, safety, quality and sanitation.
- Coordinated with the General Manager to develop and implement strategic plans.
- Directed staff efforts by establishing priorities and defining targeted outcomes.
- Delivered comprehensive training to front-of-house staff on restaurant protocols and guest engagement strategies.
- Motivated and led team members to work together to achieve targets.
General Manager
Melt Shop
New York, NY
02.2013 - 07.2022
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
Education
GED -
Borough of Manhattan Community College of The City University of New York
New York, NY08.2008
Skills
- Scheduling Efficiency
- Employee Development
- Inventory Management
- Service Excellence
- Safety Compliance
- Administrative Coordination
- Training and development skill
- Vendor relationship management
- Customer relationship management (CRM)
Certification
- [New York State Food Handlers License - [11/2009-Present]
Education and Training
other
References
References available upon request.
Timeline
Assistant General Manager
Blue Park Kitchen
07.2022 - 01.2025
General Manager
Melt Shop
02.2013 - 07.2022
GED -
Borough of Manhattan Community College of The City University of New York
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