Tiffany Cockrum
Galax,VA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Residential Supervisor/ Service Facilitator
Mount Rogers Community Service Board
07.2023 - Current
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Developed, implemented and monitored residential policies and procedures.
Case Manager-Documentation Supervisor
Lakeway Achievement Center
09.2017 - 06.2023
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
Case Manager
Lakeway Achievement Center
02.2015 - 09.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Residential Site Manager
Lakeway Achievement Center
01.2013 - 02.2015
- Managed floaters that were in the field to make sure they remained on task and everything was completed in a timely fashion
- Maintained documentation required such as home inspections and exception reports
- Assured that sites were compliant with OSHA, federal, state and local regulations
- Established employee work schedules, ensuring that all departments were properly staffed for each shift.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Education
Certification - Phlebotomy
Pathway Medical Institute
08.2023
Bachelor of Science in Business Administration -
Tusculum University
Greeneville, TN12.2019
Skills
- Data analysis
- Strong organization
- Self-motivated
- Staff development
- Process implementation
- Clerical support
- Strong verbal communication
- Interpersonal and written communication
- Document scanning
- Data management
- Safety policies and procedures
- Team Management
- Accurate record keeping
- Resident relations
- Compliance Monitoring
- Staff Scheduling
- Microsoft Office
- Incident Reporting
- Blood collection techniques
- Venipuncture
- Specimen labeling procedures
- Quality Control
- Recording data
- Attention to Detail
- Phlebotomy Technician
- Certified in CPR/AED
State
TN
City
Morristown
Timeline
Residential Supervisor/ Service Facilitator
Mount Rogers Community Service Board
07.2023 - Current
Case Manager-Documentation Supervisor
Lakeway Achievement Center
09.2017 - 06.2023
Case Manager
Lakeway Achievement Center
02.2015 - 09.2017
Residential Site Manager
Lakeway Achievement Center
01.2013 - 02.2015
Certification - Phlebotomy
Pathway Medical Institute
Bachelor of Science in Business Administration -
Tusculum University
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