Tiffany Colangelo
WATERBURY
Summary
Experienced with overseeing room operations and ensuring guest satisfaction. Utilizes team leadership and operational management to maintain high standards. Track record of effective problem-solving and conflict resolution in a hospitality setting.
Overview
13
13
years of professional experience
Work History
Hospitality
H & A Group 8 LLC
Litchfield, CT
02.2024 - Current
- Managed clients and promoted their satisfaction. Resolved client disagreements and issues, including payment delays and service errors, to maintain trust. Cultivated relationships to encourage regular visits and deliver high-quality service.
- Adapted quickly in response to changing policies or procedures within the hospitality industry while maintaining a high level of professionalism at all times.
- Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Project Manager/Contract Paralegal
EyeRecycle
Waterbury, CT
10.2020 - Current
- Prepared and documented agreements, contracts, and policies while managing logistic matters. Directed client interactions by providing support services and financial assistance, coordinated board meetings, and delivered monthly productivity and expense reports. Collaborated with cross-functional team to enhance and maintain company web presence, anticipating group needs to produce successful products.
- Key Accomplishments:
- Significantly increased client enrollment by 5% since the company's development in 2020.
- Developed monthly incentives to enhance client appreciation and engagement.
Waitress
16 Straits Tap & Tavern/Triple Play
Watertown, CT
08.2017 - 01.2024
- Handled patron orders and addressed their satisfaction needs. Recommending daily deals and discounts to upsell products effectively. Resolved disputes and issues with patrons when purchases and payments were made incorrectly. Successfully managed transactions and payment processing. Developed and maintained connections to encourage frequent visits and quality service.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Trained new staff in menu knowledge and service protocols to enhance team performance.
Paralegal/Hearing Representative
Law Offices of James F. Aspell
Farmington, CT
10.2021 - 05.2023
- A hearing representative for workers' compensation claims who specializes in addressing employment-related compensation claims. My general tasks in this role include interacting with all essential parties in a case, obtaining, drafting, and filing legal documents, conducting research related to each worker's compensation benefit request, and serving as a Social Security paralegal specialist. I helped people prove their eligibility for benefits under Social Security programs. Communicated directly with the public through phone and in-person interviews to gather, clarify, and confirm data for assessing claims.
- Highlighted major achievements
- Increased favorable rulings for benefit entitlement by 15% upon employment.
- Facilitated two successful Federal Social Security claims, receiving acknowledgment from the Federal Appeals Firm.
Information Technologist Specialist
United States Military (Army)
Various Locations
07.2013 - 07.2021
- Implement new IT security protocols and approve personnel use policies. Fix internal and external help desk issues (internet failures, crashes, connectivity issues, etc.). Repair damaged connections and equipment. Managed software and hardware inventory and communication support.
- Received certificate of achievement for outstanding leadership in January 2014, June 2014, June 2015, July 2016, and August 2018.
- Certificate of achievement for outstanding leadership in January 2014, June 2014, June 2015, July 2016, and August 2018.
- Certified through Cisco.
Pre-Litigation/Litigation Paralegal
Fitzpatrick, Mariano, Santos, & Sousa P.C.
Naugatuck, CT
08.2018 - 03.2020
- Assisted attorneys with high-volume caseloads, ensuring deadlines were met and legal matters coordinated with clients and outside counsel. Prepared meetings, schedules, and priority documents to enhance communication and correspondence. Assisted in developing and maintaining effective working relationships with personnel while utilizing company resources to support projects and cases. Utilized a unique filing system with the Connecticut Judicial Branch’s e-filing program. Managed billing and processed disbursement requests.
- Managed case files and documentation for litigation processes, ensuring accuracy and compliance with legal standards.
- Conducted legal research to support attorneys in case preparation, enhancing argument formulation and strategy development.
- Drafted pleadings, motions, and discovery requests, streamlining workflow and improving turnaround times for submissions.
Teller/Legal Processor
Thomaston Savings Bank
Thomaston, CT
08.2017 - 11.2019
- Compiled research and documentation requests to support legal processes. Maintained knowledge of products, services, and legal issues to assist clients effectively. Handled and processed items involving probate, wills, and banking law.
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Reconciled cash drawers daily, maintaining precise records of transactions and discrepancies.
Education
Bachelor of Science - Legal Studies
Post University
Middlebury08-2023
Master of Public Administration - Legal Studies
Sacred Heart University
FairfieldSkills
- Comprehensive knowledge of legal processing, technology, and analytical deduction High level of professional organization, legal writing, and communication skills The ability to prioritize workloads to meet deadlines A high degree of proficiency in the progress tools for Microsoft, QuickBooks, LexisNexis, Westlaw, Windows, iOS, and Android The ability to work in a fast-paced and high-pressure work environment Proficient in various areas of law with a thorough understanding of the Connecticut Practice Book
- Hospitality operations
- Hospitality Industry Insight
- Hospitality management
- Customer relationship management
Timeline
Hospitality
H & A Group 8 LLC
02.2024 - Current
Paralegal/Hearing Representative
Law Offices of James F. Aspell
10.2021 - 05.2023
Project Manager/Contract Paralegal
EyeRecycle
10.2020 - Current
Pre-Litigation/Litigation Paralegal
Fitzpatrick, Mariano, Santos, & Sousa P.C.
08.2018 - 03.2020
Waitress
16 Straits Tap & Tavern/Triple Play
08.2017 - 01.2024
Teller/Legal Processor
Thomaston Savings Bank
08.2017 - 11.2019
Information Technologist Specialist
United States Military (Army)
07.2013 - 07.2021
Bachelor of Science - Legal Studies
Post University
Master of Public Administration - Legal Studies
Sacred Heart University