Tiffany Coldewey
Bonney Lake,WA
Summary
Seasoned Processing Manager known for high productivity and efficient task completion. Specialize in workflow optimization, quality control, and process improvement strategies. Excel in leadership, problem-solving, and communication, ensuring seamless operations and team synergy.
Overview
13
13
years of professional experience
Work History
Processing Manager
Builders Capital
Puyallup
10.2023 - Current
- Led a loan processing team in efficiently handling construction loans by managing end-to-end processes such as recruitment, training, task delegation, and performance assessment.
- Played a crucial role in fostering collaboration among the Processing, sales, and underwriting teams
- Collaborated with leadership on diverse ad hoc projects.
- Transformed and optimized the way processing is done for an expanding business.
- Analyzed data to identify trends and opportunities for improvement.
- Resolved customer inquiries regarding processing issues in a timely manner.
- Implemented automated tools and technologies to streamline workflows.
Production Support Lead
Builders Capital
Puyallup
07.2021 - 10.2023
- Successfully maintained a monthly pipeline, contributing to a growth of 3 billion in sales
- Worked closely with executive staff and department managers to streamline loan processing
- Handled all aspects of new loan management, including problem-solving
- Service current portfolio loans by completing draws, modifications, and payoffs
- Worked as asset management on problem loans.
- Assigned tasks among production support team members according to skill level and workload.
- Implemented best practices for incident management procedures in order to reduce downtime and improve efficiency.
- Analyzed system performance data to identify potential issues before they arise.
Transaction Coordinator
Builders Capital
Puyallup
08.2019 - 07.2021
- Efficiently collected necessary documentation for closing construction loans
- Engaged in budgeting activities with borrowers, facilitating fund distribution during the drawing process after finalizing loan arrangements
- Managed the order and review process for all third-party items
- Conducted thorough analysis of Date Downs and lien reviews in draw processes
- Order inspections and disburse draw based on inspection.
- Processed payments received from clients according to established procedures.
- Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
Mortgage Loan Specialist
Alaska USA Federal Credit Union
Puyallup
11.2012 - 08.2019
- Ensured accuracy of documentation provided with mortgage applications.
- Property Tax forms, SSA89,4506-T
- Order items timely and accurately to ensure loan turn times are met.
- Maintained records of orders placed and responded to internal requests on each loan.
- Collaborated with underwriters, processors and other personnel during pre-closing stages of a loan transaction.
- Monitored loan status throughout approval process and communicated updates to all parties involved in the transaction.
- Researched discrepancies in account information or discrepancies between application data and supporting documentation.
Mortgage Office Assistant
Alaska USA Federal Credit Union
Puyallup
03.2018 - 03.2019
- Set up newly hired employees with HR files
- Contacted borrowers to give them up-to-date status on loans and request items needed for the process
- Audit client files before submitting them to underwriting
- Schedule management meetings and keep a log of scheduled meetings
- Assist with various administrative duties for the office: Office supplies and completes expense reports for travel
- Maintain skill set and usage of Microsoft Office, Word, and Excel.
Treasury Operations Specialist
Alaska USA Federal Credit Union
07.2015 - 03.2018
- Responsible for sending and receiving domestic and foreign wire transactions
- Ensure control and security for all transfers of funds using various authentication codes and providing accurate and timely resolutions to problems and general inquiries for customers via phone
- Managed the balancing of general ledger transactions on a day-to-day basis for credit union accounts.
- Ensured prompt and precise delivery of biweekly payroll via wire transfers
- Executed cash orders for the credit union utilizing the US treasury database.
- Implemented process improvements to increase efficiency and reduce costs.
- Created training materials for new hires on the company's procedures and policies.
Title Specialist III
Alaska USA Federal Credit Union
11.2012 - 07.2015
- Process title work, UCC filing, or other security instruments and mail loans for each state
- Ensure the credit union’s lien is perfected promptly, and according to all state laws
- Communicate directly with the branches, customers, dealers, DMV, and outside 3rd parties concerning all title issues
- Perform data entry through a title information system and create files for every new loan
- Review and work the accounts pending title report daily
- Answer phone calls and assist customers with their loans.
Business Banker
US Bank
Apple Valley
12.2011 - 11.2012
- Seek new customers through in-store marketing by selling US Bank products and services to new and existing customers
- Open new checking accounts, saving accounts, and auto loans
- Continually observe potential fraud accounts and freeze these accounts once the fraudulent activity is detected
- Worked alongside loan officers with mortgage home loans and home refinance loans
- Handle teller transactions and resolve complex customer service issues with existing customers
- File reports on new accounts and update our system on existing customers
- Answer phones and set meetings.
Education
High School Diploma -
Serrano High School
Phelan, CAModular Law Enforcement Academy - Law Enforcement
Victor Valley College
Victorville, CASkills
- Exceptional Customer Service
- Self-Starter
- Problem-Solving
- Operations Management
- Workflow Management
- Strong attention to detail
Timeline
Processing Manager
Builders Capital
10.2023 - Current
Production Support Lead
Builders Capital
07.2021 - 10.2023
Transaction Coordinator
Builders Capital
08.2019 - 07.2021
Mortgage Office Assistant
Alaska USA Federal Credit Union
03.2018 - 03.2019
Treasury Operations Specialist
Alaska USA Federal Credit Union
07.2015 - 03.2018
Mortgage Loan Specialist
Alaska USA Federal Credit Union
11.2012 - 08.2019
Title Specialist III
Alaska USA Federal Credit Union
11.2012 - 07.2015
Business Banker
US Bank
12.2011 - 11.2012
High School Diploma -
Serrano High School
Modular Law Enforcement Academy - Law Enforcement
Victor Valley College
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