Summary
Overview
Work History
Education
Skills
Doing Crafts, and Singing and Listening to Music.
Timeline
Generic
Tiffany Cole

Tiffany Cole

Waynesville,NC

Summary


Compassionate possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Customer Service. Collaborative team player with strong clinical and interpersonal skills. Available any amount of hours per week, weekends and evenings.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Personal Care Assistant

Self-employed
Waynesville, NC
12.2020 - 12.2022
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned activities to encourage movement, stretching and strength building.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted over 35 patients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Scheduled and accompanied clients to medical appointments.

Customer Service Representative

Millennium Print Group
08.2015 - 11.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered constant flow of customer calls with minimal wait times

Shipping and Receiving Clerk

Coca Cola Bottling Co Consolidated
Waynesville, NC
03.2013 - 06.2015
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Reviewed order data to verify transactions and shipping dates.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled Incoming Calls from dissatisfied companies whom had complaints or concerns when delivery of goods were not to their satisfaction or standards.

Education

Associate of Science - Health Administration

Colorado Technical University
Colorado Springs, CO
11.2022

Associate of Science - Office Systems Technology

Montgomery Community College
Troy, NC
09.2008

GED -

AB Tech
Asheville, NC
09.1999

Skills

  • Adaptable Under Pressure
  • Developing Client Trust
  • Attentive to People
  • Complex Problem-Solving
  • Great Soft Skills
  • Very Empathetic
  • Good Communication skills

Doing Crafts, and Singing and Listening to Music.

I Love designing things putting the colors of things where i want them.

Since I was a small child I have always loved listening and singing music thanks to my dear mother we would sing gospel music and harmonize with each other, and it has always warmed my heart and melted my soul.

Timeline

Personal Care Assistant

Self-employed
12.2020 - 12.2022

Customer Service Representative

Millennium Print Group
08.2015 - 11.2019

Shipping and Receiving Clerk

Coca Cola Bottling Co Consolidated
03.2013 - 06.2015

Associate of Science - Health Administration

Colorado Technical University

Associate of Science - Office Systems Technology

Montgomery Community College

GED -

AB Tech

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Tiffany Cole