Tiffany Cole
Administrative Professional
Glenville,WV
Summary
Personable professional with proven history of improving effectiveness of workplace communication and coordination. Computer-literate and able to quickly adapt to new software and programs. Offers strong written and verbal communication skills and proficiency in recordkeeping and writing.
Over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting visitors. Strong knowledge of Microsoft Software and history exceeding professional expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
OFFICE ASSISTANT
GLENVILLE STATE UNIVERSITY
GLENVILLE, WV
06.2022 - Current
- Organized resources, records and personnel to accomplish aggressive targets.
- Created and updated records and files to maintain document compliance.
- Maintained well-stocked and organized office supply room to aid in inventory management.
- Sorted, opened and routed mail and deliveries to meet business requirements.
RECREATIONAL ASSISTANT
GENESIS HEALTHCARE
GLENVILLE, WV
11.2021 - 05.2022
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Factored-in abilities, needs and interests of residents in development of events and programs.
- Transported and escorted residents to and from appointments outside of facility.
- Resolved conflicts that arose between residents by listening to complaints and finding appropriate solutions.
PATIENT CARE COORDINATOR
BELTONE HEARING
FAIRMONT, WV
06.2021 - 09.2021
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate and detailed inventories to keep sufficient supplies in office.
- Delivered excellent patient experiences and direct care.
SECRETARY
GLENVILLE STATE UNIVERSITY
GLENVILLE, WV
09.2020 - 05.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
CENSUS ENUMERATOR
US CENSUS BUREAU
GLENVILLE, WV
05.2020 - 08.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
SECRETARY
WOODFORD'S ACCOUNTING & TAX OFFICE
GLENVILLE, WV
08.2017 - 08.2019
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
Education
Bachelor of Science - Business Administration, Management
Glenville State University
Glenville, WV 08.2019 - Current
Associate of Arts - General Studies
Glenville State University
Glenville, WV 08.2019 - 05.2021
High School Diploma -
Gilmer County High School
Glenville, WV 08.2015 - 05.2019
Skills
Spreadsheet management
Filing and data archiving
Multi-line phone proficiency
Office administration
Mail handling
Expense reporting
Social media knowledge
Scheduling
Bookkeeping
Flexible and Adaptable
Organizational standards
Insurance practices
Healthcare operations
Verbal and written communication
Multitasking ability
Client Engagement
Telephone etiquette
Self-Motivated
Planning and Coordination
Quote
Success comes from curiosity, concentration, perseverance and self-criticism.
Albert Einstein
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OFFICE ASSISTANT
GLENVILLE STATE UNIVERSITY
06.2022 - Current
RECREATIONAL ASSISTANT
GENESIS HEALTHCARE
11.2021 - 05.2022
PATIENT CARE COORDINATOR
BELTONE HEARING
06.2021 - 09.2021
SECRETARY
GLENVILLE STATE UNIVERSITY
09.2020 - 05.2021
CENSUS ENUMERATOR
US CENSUS BUREAU
05.2020 - 08.2020
Bachelor of Science - Business Administration, Management
Glenville State University
08.2019 - Current
Associate of Arts - General Studies
Glenville State University
08.2019 - 05.2021
SECRETARY
WOODFORD'S ACCOUNTING & TAX OFFICE
08.2017 - 08.2019
High School Diploma -
Gilmer County High School
08.2015 - 05.2019