Tiffany Coleman
Bowie,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Group Life Manager II
Maryland Department of Juvenile Services
Cheltenham, MD
10.2020 - 03.2024
- Directly supervised of all Group Life Managers and Residential Advisor Supervisors, ensuring compliance to all established policy and procedures, and develops and cultivates new skills in staff to assist in their daily interaction with youths and other staff
- Reviewed all incidents via camera review to ensure the interventions and restraints were according to policy and procedure
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Community Coordinator
Virginia Department of Juvenile Justice
Richmond, VA
07.2015 - 10.2020
- Duties include supervising staff and youth assigned to the unit
- I also coordinating the schedules for the Counselor, Resident Specialist 1’s and Resident Specialist 2’s assigned to their unit
- I was responsible for leading weekly team meetings to assess the overall function of the team, solicit feedback, and review weekly strategies for the youth and overall community goals
- It was also during they weekly unit meeting where the team would discuss the needs of the unit to determine what Mutual Help Groups were needed
- This would include collaborating with treatment team members on treatment services, security requirements, youths’ treatments goals, and educational programs
- I also monitored all programs and activities; ensuring safety, security, and control of assigned community, which ensured the safety, engagement, and well-being of all residents and staff
- I ensured community therapeutic activities occur and assumes an active role in the daily activities of the residents assigned to the community, which included psycho-educational/skills programs, community discussion groups, a therapeutic environment, rehabilitation, recreation, education, work assignments, meals, personal hygiene, and general maintenance of the living environment
- I intervened in behavioral crisis situations with approved de-escalation strategies and techniques
- I provided behavioral coaching with residents, in accordance with program guidelines
- In addition, I ensured that residents were engaged and encouraged to achieve treatment and personal learning goals to assist in their lifelong success
- Additional responsibilities include administrative duties, auditing of youth records to ensure compliance by the Counselor, and all require documentation was submitted in a timely manner according to policy and procedure as listed in the Employee Work Profile (EWP)
Senior Juvenile Correctional Officer
Virginia Department of Juvenile Justice
Richmond, USA
03.2007 - 07.2015
- Duties include monitoring and providing crisis assistant, on-site supervision for juvenile offender assigned to correctional facility
- Provide a secure environment for the rehabilitation of juveniles without endangering private citizens, other residents, staff, or property
- Monitor radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed
- Perform head counts of the residents and confirm each resident’s identity when conducting a facility official count
- Physically patrol and visually inspect units, yards, buildings, residents, resident’s property and clothing, etc., to ensure the welfare, safety and security of residents and staff
- Certified in CPR, AED, and Standard First Aid (exp 03/2014)
Customer Service Representative
Medicare
Richmond, USA
09.2005 - 03.2007
- Duties include providing customer service to Medicare beneficiaries via telephone and mail correspondence; update beneficiary information in multiple systems; assign Medicare Part D drug plans to each beneficiary
Communications Intern
VHDA
Richmond, USA
05.2005 - 09.2005
- Duties included providing administrative support to the Communications department that included, but no limited to, setting up the board room for schedule meetings, transferred telephone calls throughout the department, send and receive mail, and provided customer service via telephone, email, and mail correspondence
Education
Criminal Justice - pending
Central State University
Wilberforce, OHAdvanced -Diploma -
John Marshall High School
Richmond, VASkills
- Typing 50-55 wpm
- Data entry
- Inventory
- Microsoft Word
- Excel
- PowerPoint
- Access
- Google Suite
- Spreadsheet applications
- Adding machine (10-key touch)
- Most common office machines
- Expectation setting
- Staff training and development
- Recruiting and interviewing
- Disciplinary techniques
- Staff development
- Coaching and mentoring
- Time management
- Verbal and written communication
- Conflict resolution
- Work prioritization
- Team leadership
- Shift scheduling
- Performance evaluations
- Policy implementation
- Decision-making
- Documentation and reporting
- Policy and procedure development
- Safety procedures
References
Personal References available upon request.
Timeline
Group Life Manager II
Maryland Department of Juvenile Services
10.2020 - 03.2024
Community Coordinator
Virginia Department of Juvenile Justice
07.2015 - 10.2020
Senior Juvenile Correctional Officer
Virginia Department of Juvenile Justice
03.2007 - 07.2015
Customer Service Representative
Medicare
09.2005 - 03.2007
Communications Intern
VHDA
05.2005 - 09.2005
Criminal Justice - pending
Central State University
Advanced -Diploma -
John Marshall High School
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