Tiffany Coleman
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
SC Data Center
08.2021 - 12.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Remote Customer Service Representative
Afni
02.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager/Front Desk
OYO Hotels Inc
05.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
High school diploma -
Ben L Smith High School
Greensboro, NC06.1999
Skills
- Excel
- Microsoft Office
- Quickbooks
- Customer Service
- Call Center
- Customer Care
- CSR
- Active listening
- Critical thinking
- Data entry
- Customer service
- Customer relations
- Problem resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Personal Information
Willing To Relocate: Anywhere
Timeline
Remote Customer Service Representative
Afni
02.2022 - 12.2024
Work From Home Agent
SC Data Center
08.2021 - 12.2024
Assistant Manager/Front Desk
OYO Hotels Inc
05.2019 - 08.2020
High school diploma -
Ben L Smith High School
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