Tiffany Coles

Maintained accurate records of all activities relating to social insurance programs.

Provided guidance on eligibility requirements, application processes, and other related matters.

Assisted customers with completing paperwork associated with their applications.

Reviewed medical records to determine whether an applicant meets the criteria set forth by the Social Insurance Administration.

Managed customer inquiries regarding social insurance programs in a timely manner.

Responded promptly to customer inquiries via phone, email, and other communication channels.

Processed applications for benefits from clients, including gathering required documents and verifying submitted information.

Coordinated daily operations across all offices, managing supply, inventory, payroll, and compliance.

Developed and maintained policies that ensured efficient administrative processes aligned with patient needs.

Served as liaison between divisional staff and Fink Center leadership to enhance communication.

Supported leadership team in problem-solving and project coordination to improve service efficiency.

Assisted in developing and executing goals while addressing administrative issues across divisions.

Utilized feedback from families to optimize patient and family experience through targeted improvements.

Oversaw the maintenance of office equipment, supplies, and facilities.

Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.

Created and maintained filing systems for employee records, financial reports, and other documents.

Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.

Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.

Developed and implemented administrative procedures to maximize efficiency.

Monitored department budgets by tracking expenses against allocated funds.

Conducted performance reviews and provided feedback to employees on their job performance.

Cultivated relationships with 18 external care providers, enhancing patient processing timeliness by 15%.

Executed over 2,000 quality assurance checks for emergency medications, reducing critical care constraints by 18%.

Completed more than 200 lab tests for primary care providers, decreasing facility patient care times by 10%.

Achieved 100% accuracy in maintaining 3,000+ patient records while ensuring HIPAA compliance.

Collaborated with over 100 healthcare professionals to increase operational efficiency by 17%.