Tiffany Collins
Chesterfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
26
26
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Home Care Provider
Worked From My Home
06.2023 - 07.2023
- Assisted with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped complete range of motion exercises to prevent loss of function during care.
- Supported needs of 1 resident under long-term care.
- Facilitated personal hygiene management, feeding and ambulation..
Customer Service Representative
Williams-Sonoma
03.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer orders and delivery concerns.
Pricing and Signage Lead
Dick's Sporting Goods, Inc
10.2022 - 03.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
Office Administrator
Synergy Installation Solutions
02.2016 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Completed bi-weekly payroll for hourly employees.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Household Coordinator
Self Employed
09.2004 - 02.2016
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Performed cleaning and organization duties.
- Scheduled appointments for medical, dental and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed financial operations for household of 5 members.
- Oversaw budget to manage expenditures and control costs.
Lead Front Desk Receptionist
Brown Chiropractic
05.2001 - 11.2004
- Scheduled, coordinated, and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Verified insurance policies of patients and collected copays.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Front Desk Receptionist
Rockdale Family Practice
01.1998 - 05.2001
- Managed multi-line phone system and performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
No Degree - General Studies
Dekalb Technical College
Conyers, GA 1998 - 2000
CNA Certification - CNA
Dominion Health Education Center
Richmond, VA 11.2021 - 03.2022
High School Diploma -
Newton High School
Covington, GA 1995 - 1998
Skills
- Bed Transfers
- Nursing Assistance
- Activities of Daily Living (ADLs)
- Stroke Patient Care
- Administering Medicines
- Multi-Line Telephone System Operation
- Patient Admission
- Insurance verification
- Electric Muscle Stimulation
- Administrative Duties
- Medical Recordkeeping
- Overseeing Front Desk
- Multi-Line Telephone Operation
- Filing
- Computer Proficiency
- Administering Payroll
- Excellent Multitasking Abilities
- Scheduling
- Email Correspondence
- Payroll
- Patient Registration
- Maintaining Office Records
- Recordkeeping and File Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Home Care Provider
Worked From My Home
06.2023 - 07.2023
Customer Service Representative
Williams-Sonoma
03.2023 - 06.2023
Pricing and Signage Lead
Dick's Sporting Goods, Inc
10.2022 - 03.2023
CNA Certification - CNA
Dominion Health Education Center
11.2021 - 03.2022
Office Administrator
Synergy Installation Solutions
02.2016 - 05.2021
Household Coordinator
Self Employed
09.2004 - 02.2016
Lead Front Desk Receptionist
Brown Chiropractic
05.2001 - 11.2004
No Degree - General Studies
Dekalb Technical College
1998 - 2000
Front Desk Receptionist
Rockdale Family Practice
01.1998 - 05.2001
High School Diploma -
Newton High School
1995 - 1998
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