Tiffany Collins
Seattle,WA
Summary
I am seeking a position where I can utilize all my skills, education, and years of experience and will allow me the opportunity for continuous growth and advancement.
Overview
30
30
years of professional experience
Work History
Case Manager/Part Time
Solid Ground
01.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Domestic Violence Victim Advocate
King County Prosecutor’s Office
01.2022 - Current
- Assisted the victims of crime, including but not limited to attending court hearing and providing notifications
- Acted as a liaison to the King County Prosecutor’s Office, the Department of Corrections, shelters, and other community agencies
- Duties also included case management performance and training.
Court/Victim Advocate
Wayne County Prosecutor’s Office
01.2016 - 01.2021
- Assisted the victims of crime, including but not limited to attending court hearing and providing notifications
- Acted as a liaison to the Wayne County Prosecutor’s Office, the Michigan Department of Corrections, shelters, and other community agencies
- Duties also included case management performance.
Victim Advocate
Wayne County Clerk PPO Unit office
01.2013 - 01.2016
- Serve as a liaison and advocate, attend court, conduct interviews; assist clients with counselling services, making referrals, housing and food, and recommendations as needed
- Duties also include case management.
Court/Victim Advocate
Wayne County Prosecutor’s Office
01.2008 - 01.2013
- Assisted the victims of crime, including but not limited to attending court hearing and providing notifications
- Acted as a liaison to the Wayne County Prosecutor’s Office, the Michigan Department of Corrections, shelters, and other community agencies
- Duties also included case management performance.
Mental Health Recipient Rights Advocate/Monitor
Wayne County Department of Mental Health Office
01.2005 - 01.2008
- Responsibilities included supervision of advocates including hiring, development, engagement, workload distribution, performance management and conflict resolution, maintain effective working relationships with mental health facilities and/or hospitals, staff, other county agencies and the public.
Juvenile Detention Specialist
Wayne County Juvenile Detention Facility
01.2000 - 01.2005
- Responsibilities included handling and managing male and/or female resident offenders during adjudication, ensuring their safety and their well-being.
Family Independence Specialist
Black Family Development
01.1999 - 01.2000
- Provided case management services to dependent, neglected, and abused children and their families
- Developed treatment plans designed for permanency planning.
Shift Youth Counselor Supervisor
Vista Maria
01.1997 - 01.1999
- Conducted interviews for potential new employees & trained new employees and student interns
- Supervised twenty-five support staff employees, prepared daily work schedules for all 3 shifts & conducted yearly employee performance evaluations and audits.
Education Liaison Supervisor
Todd Phillips Boy Group Home
01.1995 - 01.1997
- Coordinated and facilitated relationships with internal and external agencies
- Supervised support staff employees, prepared daily work schedules and conducted yearly employee performance evaluations and audits.
Education
M.A. Criminal Justice -
University of Detroit
Detroit, MI01.2010
B.A. Sociology -
Saint Bonaventure University
St. Bonaventure, NY01.1994
Skills
- Microsoft Word
- Crisis Intervention
- Case Management Audit
- PowerPoint
- Excel
- Federal Grant Experience
- Managing Multiple Tasks
- Interpersonal Ability
- Organization
- Leadership
- Adaptability
- Communication
Timeline
Case Manager/Part Time
Solid Ground
01.2023 - Current
Domestic Violence Victim Advocate
King County Prosecutor’s Office
01.2022 - Current
Court/Victim Advocate
Wayne County Prosecutor’s Office
01.2016 - 01.2021
Victim Advocate
Wayne County Clerk PPO Unit office
01.2013 - 01.2016
Court/Victim Advocate
Wayne County Prosecutor’s Office
01.2008 - 01.2013
Mental Health Recipient Rights Advocate/Monitor
Wayne County Department of Mental Health Office
01.2005 - 01.2008
Juvenile Detention Specialist
Wayne County Juvenile Detention Facility
01.2000 - 01.2005
Family Independence Specialist
Black Family Development
01.1999 - 01.2000
Shift Youth Counselor Supervisor
Vista Maria
01.1997 - 01.1999
Education Liaison Supervisor
Todd Phillips Boy Group Home
01.1995 - 01.1997
M.A. Criminal Justice -
University of Detroit
B.A. Sociology -
Saint Bonaventure University
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