Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Colon

Howell,NJ

Summary

Seasoned healthcare administrator with over 13+ years of experience overseeing operations for multiple private medical and behavioral health facilities. Proven expertise in streamlining workflows, ensuring regulatory compliance, managing interdisciplinary teams, and optimizing administrative and clinical operations. Adept in strategic planning, budget oversight, policy development, and fostering team collaboration to enhance patient care, and business efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Administrative Operations

Relevance Behavioral Health
Freehold, NJ
08.2022 - 02.2025
  • Directed daily administrative operations across three behavioral health facilities, ensuring smooth clinical and office workflows.
  • Supervised, trained, and mentored all administrative staff, behavioral technicians, and clinical support personnel across multiple locations, promoting consistency in operations and adherence to company policies.
  • Developed and implemented organizational policies, staff training curriculums, and operational procedures to maintain compliance with HIPAA, state, federal, and JCAHO standards.
  • Oversaw financial functions, including budgeting, bookkeeping, and vendor coordination, to ensure fiscal responsibility and accurate reporting across all sites.
  • Led strategic planning initiatives to support practice growth, improve efficiency, and expand service offerings.
  • Developed and facilitated a virtual Family Support Group by designing an educational curriculum and leading weekly sessions to support, educate, and empower the families and friends of clients undergoing mental health and substance abuse treatment, strengthening their ability to provide informed and compassionate care.
  • Spearheaded the launch of an on-site phlebotomy lab by hiring a certified phlebotomist and establishing a direct account with LabCorp, eliminating off-site lab visits, reducing costs, and ensuring same-day blood draw and submission for timely medical appointments.
  • Manage client scheduling, staff calendars, and appointment coordination to optimize workflow.
  • Maintain accurate client records, ensuring proper documentation, compliance, and internal filing.
  • Served as the primary liaison between clinical teams, billing departments, and executive leadership to enhance communication and operational transparency.
  • Assist in the client intake process, verifying client information, and coordinating onboarding procedures.
  • Led and maintained all pharmaceutical coordination, ensuring proper documentation and compliance with regulations.
  • Manage correspondence and facilitate communication with multiple laboratories.
  • Ensure adherence to HIPAA guidelines and facility policies.
  • Implement and oversee administrative training programs to enhance efficiency, customer service, and compliance with behavioral health regulations.
  • Utilized Microsoft Office Suite and EHR platforms to manage schedules, reports, internal communications, and documentation.

Lead Client Care Coordinator

Tree of Life Behavioral Services
Freehold, NJ
09.2021 - 08.2022
  • Assisted in the startup and development of the front office, establishing foundational workflows to ensure efficient daily operations.
  • Collaborated with the Practice Manager to train front office staff, providing guidance on policies, procedures, and best practices for client engagement and administrative duties.
  • Developed and implemented office policies and procedures, streamlining scheduling, client intake, and billing processes for improved efficiency.
  • Scheduled client appointments, efficiently managing high volumes of requests across phone, text, and online platforms.
  • Provided exceptional customer service, ensuring a positive and supportive experience for clients.
  • Managed client billing, addressed inquiries, and ensured accurate, timely payment processing.
  • Conducted client intake, verification, and entering of demographic information with precision and confidentiality.
  • Coordinated and maintained schedules for over 30 clinicians, optimizing availability and workflow.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • A temporary position is required for the completion of a college degree, providing hands-on experience in behavioral health administration.

Front Office Supervisor

NJ Advanced Surgical Solutions
Freehold , NJ
07.2020 - 09.2021
  • Managed all front desk operations for a high-volume general and bariatric surgery practice, ensuring smooth office flow and patient satisfaction.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Conducted insurance verifications for new and returning patients to confirm coverage and benefits.
  • Utilized Electronic Health Records (EHR) to support clinicians with accurate and timely patient documentation.
  • Coordinated prescriptions for pre- and post-surgical patients, maintaining attention to detail, and compliance.
  • Prepared charts for all surgeons in the practice, ensuring readiness for appointments and procedures.
  • Assisted in obtaining pre-authorizations for surgeries and office visits, streamlining patient access to care.
  • I transitioned from this role to pursue a required position in the mental health field as part of my college degree. I left on excellent terms with the owner, maintaining a positive, professional relationship

Front Desk Receptionist

Advanced Wellness
Marlboro, NJ
09.2019 - 03.2020
  • Handled all front desk responsibilities for an integrated pain management and rehab practice, treating over 800 patients per week across two locations.
  • Verified insurance for new patients, and ensured proper documentation for treatment authorization.
  • Assisted in developing innovative marketing strategies to attract new patients, and expand practice reach.
  • Scheduled patient treatments across multiple specialties, ensuring seamless coordination of care.
  • Coordinated prescription management with external facilities to support comprehensive patient treatment plans.
  • Utilized Electronic Health Records (EHR) systems to assist clinicians with patient documentation and medical recordkeeping.
  • Recipient of the Legendary Service Award – October 2019, recognized for outstanding patient service, and operational excellence.
  • Position was short-term due to COVID-19 layoffs and shutdowns.

Medical Receptionist

University Urology Assoc. of NJ
Hamilton, NJ
08.2017 - 09.2018
  • Managed a high-volume, multi-line phone system, and scheduled appointments for multiple clinicians, ensuring efficient patient flow.
  • Gained proficiency in EMR/EHR systems and Navinet to support seamless patient and clinician interactions.
  • Routed incoming faxes to appropriate departments, ensuring timely communication across teams.
  • Scheduled pre- and post-operative appointments for 4 or more physicians, coordinating complex schedules effectively.
  • Processed insurance, surgical, and medication authorizations, as well as referrals to support patient care.
  • Conducted appointment confirmation and follow-up calls to enhance patient engagement and attendance.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated with other departments to ensure smooth operations of the front desk area.

Office Manager

Dr. Suresh Giri, MD, PA
Lakewood, NJ
08.2011 - 08.2017
  • Managed day-to-day operations of the medical office, including staff coordination, patient flow, and administrative oversight, to ensure smooth clinical and surgical procedures.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Verified insurance coverage and secured prior authorizations for all surgical procedures, ensuring compliance with payer guidelines, and minimizing claim denials.
  • Oversaw wound care and infectious disease control, maintaining adherence to strict health and safety protocols in accordance with OSHA and CDC standards.
  • Directed billing operations, collections, and accounts receivable, maintaining accurate financial records, and working closely with external billing partners when needed.
  • Coordinated same-day surgeries and outpatient procedures, optimizing the surgical schedule for efficiency and timely patient care.
  • Assisted physicians with patient examinations and post-operative care, providing hands-on clinical support, and ensuring patient comfort.
  • Trained in ICD-10 and CPT coding, contributing to improved accuracy in documentation, billing, and insurance claim submissions.
  • Collaborated with clinical and administrative teams to streamline workflows and improve patient communication, enhancing the overall patient experience.
  • Assisted in recruiting, onboarding and training new employees.
  • Ordered supplies and equipment to maintain adequate inventory levels.

Nurse’s Aide

Private Patient Care (Per Diem)
Holmdel, NJ
07.2014 - 10.2014
  • Skilled in managing and de-escalating situations involving aggressive, combative patients with empathy and professionalism.
  • Experienced in providing care and support for individuals with traumatic brain injuries (TBI).
  • Proficient in the safe operation of Hoyer lifts, and other patient transfer equipment.
  • Knowledgeable in performing basic patient hygiene and personal care, with attention to dignity and comfort.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reported any changes in patient health status to the nurse or physician.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Education

Associates - Fashion Merchandising

Brookdale Community College
Lincroft, NJ
05.2009

Some College (No Degree) - Social Work

Brookdale Community College
Lincroft, NJ

Skills

  • Leadership and staff development – proven ability to train, supervise, and mentor multidisciplinary teams, including clinicians, administrative staff, and behavioral technicians, across multiple sites
  • Strategic Planning & Problem Solving – Adept at identifying operational gaps, designing scalable solutions, and executing initiatives that support long-term practice growth
  • Healthcare operations management – expertise in coordinating daily workflows, improving office systems, and managing patient care processes in fast-paced behavioral health environments across multiple facilities
  • Regulatory compliance – in-depth knowledge of HIPAA, state mental health laws, and JCAHO standards, with a strong record of maintaining policy compliance and passing audits
  • Office and Operations Management – Proficient in overseeing daily office functions, workflow optimization, and policy enforcement across multiple facilities
  • Financial Oversight – Skilled in budgeting, insurance verification, authorizations, collections, and managing vendor contracts to control costs and ensure financial accuracy
  • Compliance and confidentiality – well-versed in HIPAA regulations, record management, and policy adherence in healthcare settings
  • Electronic Health Records & Technology – Proficient in behavioral health EHR platforms and Google suites, Microsoft Office Suite; capable of implementing and training staff on new systems
  • Patient-Centered Administration – Committed to enhancing the client experience through trauma-informed practices, accessibility, and seamless care coordination

Certification

  • Naturopathic Practitioner Certification- In progress
  • Trauma Healing Coach- In progress

References

References available upon request.

Timeline

Director of Administrative Operations

Relevance Behavioral Health
08.2022 - 02.2025

Lead Client Care Coordinator

Tree of Life Behavioral Services
09.2021 - 08.2022

Front Office Supervisor

NJ Advanced Surgical Solutions
07.2020 - 09.2021

Front Desk Receptionist

Advanced Wellness
09.2019 - 03.2020

Medical Receptionist

University Urology Assoc. of NJ
08.2017 - 09.2018

Nurse’s Aide

Private Patient Care (Per Diem)
07.2014 - 10.2014

Office Manager

Dr. Suresh Giri, MD, PA
08.2011 - 08.2017

Associates - Fashion Merchandising

Brookdale Community College

Some College (No Degree) - Social Work

Brookdale Community College

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Tiffany Colon