Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Comers

Anaheim,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazing Lash Studio
06.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Behavioral Job Coach

Understanding Needed Integration (UNI)
08.2021 - 05.2022
  • Delivered high-quality service by consistently adhering to ethical guidelines outlined by professional organizations in the field of behavioral health.
  • Developed strong relationships with families, offering guidance on reinforcing positive behavior change at home.
  • Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
  • Demonstrated flexibility adapting coaching approaches based on each person''s unique strengths challenges preferences building trust maintaining engagement throughout process.
  • Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
  • Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
  • Established rapport with clients through consistent communication and active listening skills.
  • Coordinated with community partners to identify resources and supports that aligned with clients'' needs and goals.
  • Conducted individualized coaching sessions, fostering clients'' self-awareness and growth in various life domains.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Conducted mock interviews to help clients prepare for interviews with potential employers.
  • Assisted clients in building successful job search strategies.
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.

Executive Administrative Assistant,

Pride Staff
05.2017 - 11.2018
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
  • Answered high volume of phone calls and email inquiries.

Customer Service (Sales)

Premier Auto Protection
04.2014 - 05.2017
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
  • Provided exceptional support for new employees, conducting thorough training on company policies and procedures.
  • Boosted sales through effective product recommendations tailored to individual customer needs.
  • Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.
  • Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
  • Developed strong rapport with customers and created positive impression of business.

Education

No Degree - Fashion Design

Orange Coast College
Costa Mesa, CA
2016

High School Diploma -

Westside High School
Houston, TX
06.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office Suite
  • Live chat support
  • Dispute Resolution
  • Quality Assurance Controls

Timeline

Customer Service Representative

Amazing Lash Studio
06.2022 - 01.2023

Behavioral Job Coach

Understanding Needed Integration (UNI)
08.2021 - 05.2022

Executive Administrative Assistant,

Pride Staff
05.2017 - 11.2018

Customer Service (Sales)

Premier Auto Protection
04.2014 - 05.2017

No Degree - Fashion Design

Orange Coast College

High School Diploma -

Westside High School

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Tiffany Comers