Tiffany Cook

• Provided support and companionship to over 150 patients in need of assistance.
• Reported patient requests, concerns, and other observations to staff.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Restocked supplies and filed paperwork to satisfy department leadership requests.
• Restocked medical supplies and consumables to prepare procedure rooms.
• Transported patients and helped with discharge procedures.
• Participated in hospital events and activities to engage patients and families.
• Supported hospital staff by changing bedding and assisting with meals.
• Participated in health and wellness initiatives by providing information to patients and families.
• Conducted hospital tours, providing information and answering questions about patient care.
• Transported patients between rooms and appointments or testing locations.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Clinical Duties:

• Performed RNA extractions on both clinical SARS-COV-2 respiratory samples and wastewater samples.
• Perform high throughput sequencing on RNA from clinical respiratory SARS-COV-2 samples and from environmental wastewater samples.
• Extract and process DNA or RNA from biological samples and prepare, quantify, pool, and sequence these libraries using Oxford Nanopore sequencing platform
• Preparing and processing positive SARS-CoV-2 patient samples for sequencing, maintaining inventory, compiling sequencing data and reports for bioinformatics analysis, as well as communicating with extractions team and other personnel to maintain workflow.
• Followed biosafety and environmental compliance guidelines.
• Work within BSL-2+ environment working with BSL-3 organisms.
• Perform Digital Droplet PC on wastewater samples for detection of SARS-COV-2.

Lab Assistant Duties:

• Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
• Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
• Analyzed and interpreted data, accurately identifying and reporting laboratory results.
• Set up, maintained and verified sterility of lab equipment and tools.
• Operated wide range of laboratory equipment and instruments to complete analysis.
• Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
• Helped management optimize laboratory processes for maximum efficiency and performance.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Used correct formulas and procedures to prepare solutions and reagents for testing needs.
• Regular preparation of master mixes for PCR reactions.
• Removed samples of materials following good practices to achieve accurate test results.
• Operate autoclave and other laboratory equipment such as pipettes, thermal cyclers, biological safety cabinets, vortex mixers, centrifuges and other supplies.

• Successfully monitored and maintained 120 bed facility
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained visitor log for entering and leaving facility for security purposes.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Successfully attended to patients in 84 bed facility
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained clean, safe, and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Developed rapport to create safe and trusting environment for care.
• Assisted patients with self-administered medications.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Entertained, conversed, and read aloud to keep patients mentally alert.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system accounting for 34% increase in sales