Tiffany Cook
Manhattan
Summary
Dedicated Mental Health Technician Supervisor skilled in crisis de-escalation and team leadership. Enhanced client care through effective problem-solving and communication, while implementing safety protocols. Proficient in Microsoft Word and Credible. Certified in Smart Recovery, fostering a supportive environment that improved team efficiency while supporting client centered treatment. Known for effectively managing group dynamics, promoting a culture of safety, respect, and empowerment.
Overview
8
8
years of professional experience
Work History
Mental Health Technician Supervisor
Crawford County Mental Health
10.2022 - 08.2025
- Held a leadership position within the administration team that oversaw daily operations of the Substance Use Division and Crisis Unit, ensuring smooth workflow while prioritizing a client centered approach.
- Applied strong leadership talent and problem-solving skills to maintain team efficiency and organize workflows for all Mental Health Technicians.
- Improved client care with timely response to inquiries, addressing concerns, and finding effective solutions with fast problem solving skills.
- Resolved conflicts among team members, maintaining a harmonious working environment conducive to productivity and team building.
- Implemented safety protocols and procedures to minimize workplace accidents and uphold compliance with state regulations and standards.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork and attentive client care.
- Created monthly employee schedules for 3 different locations to ensure full coverage during peak hours without overstaffing, while being cost effective.
- Evaluated staff job performance every term with over 30 employees while ensuring they were compliant in all Relias training.
- Conducted comprehensive training for new hires, ensuring they were proficient in providing excellent client care and medical record keeping.
- Created efficient protocols and procedures for MHT's that aligned with company policy.
- Provided care to SUD/Crisis clients such as social detox, medication, groups, etc.
Front of House Manager
Hays House
03.2021 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created monthly schedules for 10+ employees
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Monitored and maintained liquor inventory to ensure adequate stock levels and prevent shortages
Production Assistant
Penelope Studios
01.2018 - 03.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Created production backgrounds aligned with directors vision for the project at hand
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Worked with actors/actresses on set for costume design
Education
High School Diploma -
Pittsburg State University
Pittsburg, KS01-2029
Skills
- Smart Recovery Certified
- Proficient in Credible, Teams, Microsoft Word
- Facilitated weekly support groups with ease focusing on CBT/DBT, addiction recovery and MARA fostering peer support and client engagment
- MOAB Trained - Crisis de-escalation
- Columbia Trained
- Heartsaver CPR AED (CPR AED)
Timeline
Mental Health Technician Supervisor
Crawford County Mental Health
10.2022 - 08.2025
Front of House Manager
Hays House
03.2021 - 09.2022
Production Assistant
Penelope Studios
01.2018 - 03.2021
High School Diploma -
Pittsburg State University
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