TIFFANY COTTON
Atlanta,GA
Summary
Results-driven project management professional with 19 years of experience in implementation, client success, and strategic planning. Adept at conducting market analysis, managing supplier relationships, and driving operational improvements. Proven ability to enhance processes, ensure compliance, and achieve high project completion rates. Skilled in coordinating cross-functional teams, leveraging CRM software including Salesforce, and delivering high-quality outcomes. Seeking to utilize my extensive project management expertise to lead implementation projects, drive strategic initiatives, and enhance operational efficiency at U.S. Bank.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Community Events Coordinator
HOA Board
01.2021 - Current
- Schedule and organize community events, enhancing resident engagement and satisfaction
- Coordinate event logistics including venue selection, vendor management, and communication with residents
- Manage budget and expenditures for social committee activities, ensuring financial efficiency
- Plan and execute large-scale community events such as festivals, holiday celebrations, and vendor market
- Collaborate with local businesses and sponsors to secure event partnerships and donations
- Implement marketing strategies including social media campaigns, email newsletters, and flyers to promote community events
- Manage risk assessments and contingency plans to ensure the safety and success of events
- Develop and maintain event planning checklists and timelines to ensure all tasks are completed on schedule.
Sales Coordinator
Clean Choice Energy
08.2023 - 05.2024
- Coordinate and manage training materials to enhance sales agents' knowledge of company products and procedures
- Lead client-facing onboarding processes, improving compliance rates by 15%
- Establish effective operational procedures to streamline sales support tasks and improve team efficiency
- Conduct quality assurance reviews, maintaining a 98% accuracy rate in sales processes
- Address customer complaints, reducing complaint resolution time by 30%
- Continuously seek to improve onboarding processes, enhancing efficiency and vendor experience
- Utilize CRM software to track and manage performance and commission payouts
- Analyze sales trends for door to door and tabling sales to inform strategic decisions
- Coordinate with the sales team to drive initiatives for Clean Energy, enhancing vendor experience
- Utilize Salesforce for tracking, reporting, and managing commission payouts
- Created sales URL landing pages, improving lead generation by 25%.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained detailed records of all client interactions, ensuring consistent service delivery across the organization.
Implementation Specialist II
T-Mobile
03.2020 - 08.2023
- Led client-facing kick-offs, requirements gathering, and configuration review meetings, achieving a 95% project completion rate within schedule and budget
- Provided deep consultative support to clients, leveraging product expertise to maximize customer value
- Managed customer engagement, on-site deployment, software installation, and service activation
- Created sales pitch proposals and coordinated client meetings
- Utilized Salesforce for order creation, improving sales funnel efficiency by 15%
- Collaborated with cross-functional teams for complex technical integrations and custom configurations
- Tracked, managed, and reported on the progress of implementation projects, ensuring timely delivery.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Business Account Specialist II
Sprint
04.2012 - 03.2020
- Implemented and managed multiple retention campaigns, rate plan optimization, and account review processes, which ensured customer satisfaction and reduced company churn
- Recognized as SME (Subject Matter Expert) on order support and Salesforce ordering system, resulting in a 50% decrease in order processing time
- Oversaw wireless account management and led project planning/deployment on site projects
- Conducted client assessments, increasing upsells and cross-sells by 10%.
- Managed complex projects within tight deadlines, effectively prioritizing tasks and allocating resources as needed.
- Facilitated smooth account transitions, ensuring seamless onboarding of new clients and minimal disruption to operations.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
Business Wireless Technical Support
Sprint
02.2011 - 04.2012
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations, and provided exceptional service
- Identified issues, analyzed information, and provided solutions to problems
- Resolved issues, achieving a 96% first-call resolution rate
- Leveraged experience and familiarized with usage of features of all handset models, network coverage, account changes, and technical issues.
- Collaborated with cross-functional teams to identify system-wide issues and develop solutions that benefited both customers and internal stakeholders.
- Streamlined technical support processes for increased productivity and improved customer experience.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Account Manager/Content Writer
Citysearch
01.2007 - 01.2009
- Enabled 97% of assigned clients to reach the recommended budget cap resulting in a 15% increase in revenue
- Acquired business relationships, boosting customer acquisition by 25%
- Managed PPC/CPC campaigns, increasing click-through rates by 50%
- Improved ROI, enhancing average conversion rates by 10%
- Created marketing proposals and conducted email marketing campaigns
- Prepared web content writing, keyword research, and photo editing to improve search engine optimization results.
Marketing Specialist/Team Lead
Bank of America
01.2004 - 01.2007
- Exceeded MBNA incentive goals and over 115% of goal
- Identified cross-selling opportunities, increasing sales by 20%
- Led a team of marketing professionals, providing mentorship, training, and performance evaluations to enhance team productivity and skills.
Education
Bachelor of Arts - Communications
University of Alabama
Tuscaloosa, AL12.2003
Skills
- Project Management
- Process Improvement
- Regulatory Compliance
- Business analysis
- Content Writing
- Microsoft Office
- Problem-solving
- Retention campaigns
- Email Marketing
- Sales Forecasting
- Digital Marketing (Google Analytics, SEO)
- Inbound marketing
- CRM Management (Salesforce)
- Implementation Project Management
- Stakeholder Management
- Client Relationship Management
- Detail Oriented
- Time Management
- Energy Services Marketing
- Project planning and development
Certification
- Inbound marketing, 2024, HubSpot Academy
- Social media marketing I, 2024, HubSpot Academy
Timeline
Sales Coordinator
Clean Choice Energy
08.2023 - 05.2024
Community Events Coordinator
HOA Board
01.2021 - Current
Implementation Specialist II
T-Mobile
03.2020 - 08.2023
Business Account Specialist II
Sprint
04.2012 - 03.2020
Business Wireless Technical Support
Sprint
02.2011 - 04.2012
Account Manager/Content Writer
Citysearch
01.2007 - 01.2009
Marketing Specialist/Team Lead
Bank of America
01.2004 - 01.2007
Bachelor of Arts - Communications
University of Alabama
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