Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Coulter

Middleburg,FL

Summary

Caring individual dedicated to providing top level care for the employer. Staying calm in stressful situations with goal-oriented mindset and proven history of customer service. Knowledgeable about Autism Spectrum Disorder.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician (RBT)

Clay County School District
Orange Park, FL
01.2017 - Current
  • Observed student behavior in various environments to assess levels of functioning and progress towards goals.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
  • Assisted in the development of positive behavior supports within the classroom environment.
  • Participated in team meetings to discuss case updates and collaborate on treatment plans.
  • Tracked data and monitored progress of student's goals and objectives.
  • Facilitated social skills groups for children with Autism Spectrum Disorders.
  • Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
  • Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.

Authorization/Referral Coordinator

Premier Spine & Pain Center
Orange Park, FL
10.2015 - 07.2016
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed up to 45 patient referrals daily through multi-line telephone system.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Developed productive working relationships with numberous insurance company representatives.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures, and services to patients.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Authorization/Referral Coordinator

21st Century Oncology
Jacksonville , FL
06.2014 - 03.2015
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Managed up to 45 patient referrals daily through multi-line telephone system.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Developed productive working relationships with numberous insurance company representatives.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures, and services to patients.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Front Desk Lead

Elite Imaging Formerly Known as Signet Diagnostic
Orange Park, FL
12.2007 - 06.2014
  • Trained new hires on receptionist duties such as answering phones, greeting visitors.
  • Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Developed communication protocols for front desk operations to ensure smooth workflow of duties.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Scheduled and confirmed appointments for clients and staff.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Provided administrative support such as filing documents, photocopying, scanning and faxing.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Keystone Heights High School
Keystone Heights, FL
05-2007

Skills

  • Behavior modification techniques
  • Activity schedules
  • Community-based instruction
  • Parent and caregiver training
  • Picture exchange communication system
  • Instructional strategy application
  • People skills
  • Data Management
  • First Aid/CPR
  • Microsoft Office
  • Friendly, Positive Attitude
  • Good work ethic

Certification

  • RBT Certification Certification # RBT-24-392693 Expires 11-12-25
  • Certified in CPR/First Aid expires 2027
  • Certified in SCM (Safe Crisis Management)

References

  • Lori Howard 904-214-2310 Principal Secretary
  • Jennifer Rapp 904-654-0506 Director of Sales and Marketing
  • Valerie Burnsed 904-955-5795 Behavioral Health Assistant

Timeline

Registered Behavior Technician (RBT)

Clay County School District
01.2017 - Current

Authorization/Referral Coordinator

Premier Spine & Pain Center
10.2015 - 07.2016

Authorization/Referral Coordinator

21st Century Oncology
06.2014 - 03.2015

Front Desk Lead

Elite Imaging Formerly Known as Signet Diagnostic
12.2007 - 06.2014

High School Diploma -

Keystone Heights High School

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Tiffany Coulter