Tiffany Creecy
Sterling Heights,MI
Summary
Results-driven Marketing Specialist with extensive experience in developing and executing successful marketing campaigns and product strategies. Known for exceptional attention to detail and a creative approach that consistently meets client objectives. Proven ability to foster strong relationships with clients and team members, enhancing collaboration and achieving positive outcomes. Skilled in CRM systems, active listening, and multitasking, committed to driving customer satisfaction and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Marketing Specialist
International Perfumes& Cosmetics
Troy, MI
11.2023 - Current
- Collaborated with sales teams to align marketing strategies with sales objectives
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies
- Analyzed sales data to understand product performance and identify areas for improvement
- Supported monthly and department-wide meetings to improve counter focus
- Executed retail sales plans by driving overall team performance and accountability in designated market areas
Customer Service Supervisor
NexRep
Kansas City
10.2021 - 05.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated the system with order specifics, customer details, preferences, and billing information.
- Led on- and off-site customer support teams across multiple time zones
- Assisted CSR with resolving complex customer issues and implementing targeted solutions
- Responded to phone, email and online customer service requests within designated turnaround time to improve customer satisfaction ratings
Brand Ambassador
Beauty Barrage
Newport Beach, CA
11.2019 - 06.2021
- Increased sales and brand awareness through face-to-face marketing
- Effectively built relationships with both established and potential customers
- Collaborated with marketing team to plan and execute promotional campaigns
- Trained new brand ambassadors, sharing best practices and brand values
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
Education
Some College (No Degree) - Business Administration And Management
Macomb Community College
Warren, MISkills
- Project Management
- Merchandise planning
- Campaign development experience
- Client relationship management
- Sales expertise
- Relationship building
- Customer service excellence
- CRM software
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members and 2 doors.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Business Development - Initiated two key partnerships which resulted in 50X% revenue growth.
- Increased productivity 100% by implementing several process improvements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing Specialist
International Perfumes& Cosmetics
11.2023 - Current
Customer Service Supervisor
NexRep
10.2021 - 05.2023
Brand Ambassador
Beauty Barrage
11.2019 - 06.2021
Some College (No Degree) - Business Administration And Management
Macomb Community College
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