Tiffany Creel
Baton Rouge,LA
Summary
Highly personable and dedicated business professional with over twelve years of experience in management and customer service. Versatile administrative skills developed through experience as an office director. Excel in resolving employer and customer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction through daily mentoring, one-on-one discussions and motivational strategies. Offer advanced computer skills in MS Office Suite and other applications/systems.
Overview
27
27
years of professional experience
Work History
Assistant, Superintendent, Admissions Coordinator
UNIVERSITY LABORATORY SCHOOL
Baton Rouge, LA
01.2012 - Current
- Develops, prepares, processes and ensures accuracy of admission applications, policies and procedures
- Maintains communication with current families, prospective families, administration and faculty with regards to existing and potential admissions
- Keeps webmaster abreast of admission information and deadlines as it relates to the school website
- Executes all admission events including design and planning with regards to new family tours, functions and open houses
- Custodian of all student academia, health and assessment records and provides distribution accordingly within the rules and policies of federal and state regulations
- Responsible for maintaining Superintendent's calendar and coordinating meetings with faculty, administrative team, and guests
- Prepares correspondence for signature, greets Superintendent's guests, screens phone calls and mail, order or purchase items for the Superintendent
- Coordinate fall and spring luncheons for the faculty and staff
- Coordinate interviews with qualified applicants to meet with the Superintendent
- Responsible for assisting the Superintendent and higher-level staff in the implementation of programs for the Office by providing input into organization-wide planning, programs and decisions; and facilitate their implementation
- Recognizing issues and implementing changes to the program structure as needed to create more efficient and effective results
- Maintains the willingness and ability to be flexible and creative in the event of unforeseen circumstances, crises, and other out of the ordinary incidents with the ability to use discretion concerning sensitive and confidential information
- Oversees departmental performance of established customer service standards, communicates responsibly and courteously to all customers; provides effective, efficient service to internal and external customers
Assistant Director of Ticket Operations
LOUISIANA STATE UNIVERISTY ATHLETICS
Baton Rouge, LA
01.2002 - 01.2012
- Responsible for event accounting, reconciliation and general processing including renewals, allocations, printing, distribution of tickets, monitoring the computer ticket system and continuously updating season ticket holder information
- Accountable for managing high volume of sales to a large client base (100,000+ticket holders)
- Directed the annual ticketing operations and activities for football, men's and women's basketball, soccer, volleyball gymnastics, softball and other sports and special events as needed
- Coordinated procurement and delivery of inventory by completing financial paperwork ensuring orders are within budgetary requirements
- Prepared reports and monitor expenditures of operations budget
- Ensured compliance with Louisiana State, NCAA and SEC rules and regulations
- Worked closely with executive staffs to maximize all revenue and attendance opportunities including integrated promotional ideas, target group sales and other public relation possibilities
- Balanced and prepared weekly, monthly and yearly reports of cash receipts and unsold inventory to ensure accuracy and security
- Hired and trained all administrative staff and created daily, weekly, and monthly schedules as well as instructional and reference manuals
- Supervised a staff of twenty-five and responsible for ongoing training and execution of customer service initiatives that meet the needs of the department's many audiences, both external and internal
Administrative Staff Assistant
Tiger Athletic Foundation
Baton Rouge, LA
01.1998 - 01.2002
- Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
- Wrote creative copy for website, brochures and other direct mail projects
- Developed, designed and implemented monthly newsletter
- Planned and executed special event functions including banquets, golf tournaments, parties and auctions
- Maintained databases of donor information
Education
Bachelor's Degree - Mass Communication specializing, Electronic Media, Speech Communication
Louisiana State University
Baton Rouge, LA01.1998
Skills
- Administrative Office Management
- Teambuilding & Supervision
- Staff Development & Training
- Procedural Guidelines Creation
- Report & Document Preparation
- Spreadsheet & Database Creation
- Financial Transaction Processing
- Records Management
- Event Management
- Inventory Management
- Collaborative Faculty Engagement
- Project Management Oversight
- Strategic Leadership
- Managing Resources
- Educational Administration
- Flexible In Dynamic Environments
- Responsive to New Challenges
- Research Project Collaboration
- Comprehensive Application Coordination
- Timely Decision Execution
- Effective Management Skills
- Facilitate Student Engagement
- Strategic Issue Resolution
- Change Management
- Data Utilization
- Ms Office Suite
- Optimized Operational Workflows
- Effective Presentation Delivery
- Reporting System Management
- Mentoring And Coaching
- Team Building
Timeline
Assistant, Superintendent, Admissions Coordinator
UNIVERSITY LABORATORY SCHOOL
01.2012 - Current
Assistant Director of Ticket Operations
LOUISIANA STATE UNIVERISTY ATHLETICS
01.2002 - 01.2012
Administrative Staff Assistant
Tiger Athletic Foundation
01.1998 - 01.2002
Bachelor's Degree - Mass Communication specializing, Electronic Media, Speech Communication
Louisiana State University
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