Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Bartender
Applebee's Bar And Grill
11.2022 - Current
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained impeccably clean, attractive and well-stocked bar area.
Server
Waffle House
08.2022 - 10.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Receiver
Savemart
08.2021 - 06.2022
Kept work areas clean, safe and organized.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Unloaded pallets and deliveries and organized products in warehouse.
Placed, tagged, and secured merchandise in diverse designated areas.
Compared shipping orders and invoices against contents received to verify accuracy.
Restocked products and rotated items according to standard procedures.
Placed, tagged and secured merchandise in diverse designated areas.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Utilized forklift to transport pallets of goods to and from warehouse.
Monitored and managed stock levels of goods to verify availability of products.
Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Generated periodic reports to track shipment activities and prepare for delays.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Maintained effective team member communication.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Overnight Team Lead
Walmart
01.2021 - 07.2021
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed effective improvement plans in alignment with goals and specifications.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Helped customers locate products and checked store system for merchandise at other sites.
Removed all boxes and related trash from sales floor and processed through compactors.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Inspected floor displays, noted missing items, and immediately replenished merchandise.1
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Starbucks Manager
Albertsons
10.2006 - 06.2017
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Inventoried food products and associated materials on weekly basis.
Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Set schedules for 15 staff by planning and designating shifts and hours.
Trained employees on customer order taking and basic floral arranging.
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Decreased shrink by 45% through close monitoring of department.
Inventoried plants and flower care supplies and ordered more.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Horse Trainer
WW Training
01.1999 - 01.2002
Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
Worked with ranch hands to clean stables and riding areas.
Provided treatment for minor horse injuries.
Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
Prepared horses for specific competitions or tasks.
Rode horses in training sessions and provided feedback on track performance.
Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.