Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Cross

Murrieta,CA

Summary

Detail oriented professional with over fifteen years of combined experience in Academic Advising and Undergraduate Admissions Counseling and Recruitment. Recognized for ability to counsel a diverse population of students from various academic and personal backgrounds. Effective and efficient in large scale program development and implementation, data entry and analysis, public speaking and recruitment.

Overview

17
17
years of professional experience

Work History

Interim Academic Advisor Supervisor

University Of California, Riverside
10.2023 - Current
  • Oversee the supervision and management for a team of four Academic Advisors who are collectively responsible for advising Undeclared and Pre-business majors along with lapsed and dismissed students and has a combined caseload of over 3000 students
  • Responsible for the direct oversight of CHASS Highlander Orientation for Freshmen and management of the CHASS Undeclared Program, graduation coordination, and transition programs
  • Assist in creating and managing Undeclared and Pre-business programming, including programs utilized to increase student persistence, academic success and graduation
  • Manage large advising caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery during period of reorganization
  • Demonstrate strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Manage daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Undeclared Program Manager - Academic Advisor IV

University Of California, Riverside
08.2015 - Current
  • Provide developmental academic advising to undergraduates in the Undeclared and Pre-business programs and provides college level oversight to the Advisors in the Economics, Philosophy, History, Anthropology, and Sociology departments
  • Advise lapsed and dismissed UCR students on course offerings, with consideration of time to graduation, degree objective and academic performance
  • Design and facilitate student success programming for current Undeclared and Pre-Business students that focus on academic policies and deadlines, major declaration, determining career choices, summer session practices and enrollment
  • Create and maintain online training program to introduce incoming freshman to academic policy, advising procedures, graduation requirements, and campus resources
  • Manage and coordinate programming, registration policies, room scheduling, and presentation content for advising sessions for Highlander Orientation for Freshmen that serves over 3000 entering students
  • Create and maintain the summer communication cycle designed to prepare incoming freshmen for Highlander Orientation
  • Collaborate with CHASS First Year Program to develop and implement the Exploratory Scholars First Year Learning Community for over 400 incoming freshmen
  • Develop and facilitate coursework for CHFY 007, a mandatory student success course for all incoming Undeclared students that emphasizes critical thinking, time management, course enrollment and academic policy
  • Manage a college-wide communication cycle responsible for virtual advising for all students in CHASS
  • Collaborate to develop campus-wide pre-orientation module in conjunction with the Office of Student Life and the Colleges of Natural and Agricultural Science, Engineering, Business, Public Policy, and Education
  • Evaluate transcripts for transfer students to determine course articulation and maximum unit requirements
  • Assist with outreach and recruitment events such as Highlander Day and UCR Discover Day and regional celebrations

CHASS Transition Liaison - Academic Advisor II

University Of California, Riverside
01.2014 - 08.2015
  • Collaborated with Faculty Advisors and Faculty Chairs to implement curricular and degree progress changes
  • Developed and implemented college transition initiatives to facilitate a partnership between colleges on transition policies
  • Reviewed cross college major change procedures and participated in creating programming in conjunction with the science and engineering colleges
  • Advised students pursuing STEM majors regarding requirements to declare and degree completion requirements for non-CHASS majors
  • Developed and determined policies for the Life Science Core Curriculum and created and implemented programs for students pursuing studies in STEM courses
  • Liaison to the International Student Resource Center for transfer students to develop orientation programming for incoming international students
  • Coordinated Highlander Orientation for Transfers as the primary organizer for orientation programming, including scheduling, advising, registration, and communication between campus partners
  • Managed policies and provided college level oversight for the departments of Art, Art History, Sociology and Anthropology

Academic Advisor I

University Of California, Riverside
12.2011 - 01.2014
  • Advised biochemistry and neuroscience students in the College of Natural and Agricultural Sciences on course offerings, with consideration of time to graduation, degree objective, and academic performance
  • Developed and implemented programming for at-risk students
  • Instructed freshman success workshop, focusing on test taking, critical thinking, academic integrity and personal growth
  • Facilitated Transfer Orientation Workshops for all CNAS Major Advisors to provide programming related to academic advising and course registration


Assistant Dean of Admissions

University of Redlands
08.2009 - 12.2011
  • Managed a robust caseload of prospective freshmen and transfer students while maintaining timely and thorough communications with each individual
  • Promoted diversity and inclusion during the recruitment period through targeted outreach and program development
  • Coordinated and managed all college fairs and regional activities for recruitment staff
  • Contributed to the development of long-term enrollment goals, aligning recruitment initiatives with institutional priorities and strategic objectives
  • Assisted in creating engaging marketing materials that effectively showcased the unique offerings of the institution
  • Maintained detailed knowledge of institutional policies, procedures, academic programs, and services offered to provide accurate information during counseling sessions

Admissions Counselor

University of Redlands
08.2007 - 08.2009
  • Responsible for advising prospective freshman and transfer students on admissions policies transfer and criteria
  • Created and managed all literary publications created for college fairs, high school presentations, and symposiums
  • Delivered engaging presentations about the university at various off-campus events such as high school visits, college fairs, and symposiums.
  • Developed strong relationships with high schools and community organizations to promote the institution's programs and offerings
  • Increased enrollment rates by organizing and participating in open houses and regional events

Education

Master of Arts - Higher Education

University of Redlands
Redlands
07.2012

Bachelor of Arts - History

University of California, Riverside
06.2007

Bachelor of Arts - Liberal Studies

University of California, Riverside
06.2007

Skills

  • Proficiency in Banner
  • Proficiency in Microsoft Outlook, Excel, Power Point, Access, Word and Publisher
  • Excellent oral and written communication
  • Curriculum requirements expertise
  • Higher education practices knowledge
  • Problem-solving
  • Strategic decision-making
  • Student records maintenance
  • Collaborative mindset
  • Recruitment participation

Timeline

Interim Academic Advisor Supervisor

University Of California, Riverside
10.2023 - Current

Undeclared Program Manager - Academic Advisor IV

University Of California, Riverside
08.2015 - Current

CHASS Transition Liaison - Academic Advisor II

University Of California, Riverside
01.2014 - 08.2015

Academic Advisor I

University Of California, Riverside
12.2011 - 01.2014

Assistant Dean of Admissions

University of Redlands
08.2009 - 12.2011

Admissions Counselor

University of Redlands
08.2007 - 08.2009

Master of Arts - Higher Education

University of Redlands

Bachelor of Arts - History

University of California, Riverside

Bachelor of Arts - Liberal Studies

University of California, Riverside
Tiffany Cross