Tiffany Crouch

Working within the Business office in a float position -Facilitated insurance verification to secure prior authorizations for surgeries.

Scheduled surgical procedures for multiple physicians with efficiency.

Trained new staff on insurance verification and scheduling processes.

Handled patient phone calls, collecting payments and addressing account inquiries.

• Greet patients and visitors. Assisting parents with completing necessary forms and documents.
• Perform administrative tasks (Answering the phone, scheduling appointments, taking messages, collecting payments, faxing documents, and other job duties)
• Confirming Insurance coverage. Speaking with Insurance companies to verify benefits, updating insurance information into the patients chart, and submitting claims.
• Consult with parents about patients Operating Room appointments. Going over their appointment & the necessary documents needed prior to the appointment.

• Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
• Greeted parents & patients entering the establishment.
• Verified Insurance information.
• Submitted claims

• Greeted patients and preparing syringe for injection.
• Administered prescribed medications and treatments.
• Observed, recorded and reported patients vitals and any reactions to the treatment.
• Assured that the patient stayed for required observation time after the injection.

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
• Followed HIPPA regulations to maintain confidentiality of sensitive medical and personal information.
• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
• Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
• Encouraged patient participation in activities designed for their physical and mental health improvement.
• Completed daily documentation and charts regarding patient care and input reports into practice databases.