Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Cruz

Paterson,NJ

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Practice Secretarial Associate

St. Josephs Children's Hospital
09.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered constant flow of patient calls with minimal wait times.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.

Dental Receptionist

The Center For Implant Dentistry
11.2014 - 09.2022
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Customer Service Cashier

Conway
10.2013 - 03.2014
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Receptionist

Casa Program
05.2011 - 06.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed incoming mail and messages to relevant personnel without delay.

Supervisor

Forman Mills Inc
08.2001 - 04.2005
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Certification - Medical Billing And Coding

Berdan Institute
Wayne, NJ
06.2009

GED -

John F. Kennedy Highschool
Paterson, NJ
06.2004

Skills

  • Software Applications
  • Calendar and Appointment Management
  • Schedule Patients
  • Insurance Authorizations
  • Medical Records Verification
  • Computer Proficiency
  • Organization and Time Management
  • Office Supplies and Inventory
  • Insurance Information Collection
  • Intake Forms
  • Payment Plan Options
  • Data Entry Software
  • Customer Experience
  • HIPAA Guidelines
  • Taking Client Histories
  • Payment Scheduling and Collection

Languages

Spanish
Professional Working

Timeline

Practice Secretarial Associate

St. Josephs Children's Hospital
09.2022 - Current

Dental Receptionist

The Center For Implant Dentistry
11.2014 - 09.2022

Customer Service Cashier

Conway
10.2013 - 03.2014

Receptionist

Casa Program
05.2011 - 06.2012

Supervisor

Forman Mills Inc
08.2001 - 04.2005

Certification - Medical Billing And Coding

Berdan Institute

GED -

John F. Kennedy Highschool

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Tiffany Cruz