Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tiffany Cunillera

Palmetto,United States

Summary

Versatile Community Manager with successful history of exceeding Performa and Financial goals. Deep understanding of resident preferences and business operations for Class A Luxury Communities.

Overview

9
9
years of professional experience

Work History

Community Manager- Build to Rent Townhomes

RangeWater Real Estate
02.2024 - Current
  • Gather proposals and execute contracts for all onsite vendors, including cleaning, landscaping, pest control, and painting.
  • Assist ownership with optimal pricing in comparison to competitors in the market.
  • Work with Construction on exterior and interior unit acceptance walk and punch list items.
  • Generate leads, through social media and outreach marketing.
  • Help approve website map and features for the property, including curb appeal and landscaping.
  • Build the on-site team including leasing and maintenance.
  • Process invoices for accounting month end and financial reporting.

Community Manager- Lease Up 355 Units

The NRP Group
03.2024 - 03.2024
  • Proactively and successfully managed the Community operations to ensure performance goals were met and exceeded
  • Leased property to 95% from inception to disposition.
  • Effectively worked with Construction and Development teams and outside vendors during the property build.
  • Exceeded Performa and NOI goals throughout the 22 months lease up period
  • Completed all contracts for the property, through vendor credentialing.
  • Scheduled vendors working on the property, to ensure the utmost care and curb appeal of the asset.
  • Ensured that all financial records and bank deposits and all 3-day notices were completed.
  • Reviewed leases for accuracy and mentored Team Members on Florida Lease Laws.
  • Established schedules for the onsite team and preventative maintenance and emergency coverage, ensured that maintenance requests were handled within 24 hours.
  • Coordinated turning construction apartments into make-ready apartments in a timely manner. Approved all application, and signed leases and related forms.
  • Handled resident issues in a timely and effective manner, ensuring that resident issues were not escalated.
  • Responsible for the timely completion of ownership and property reports and market survey.
  • Completed weekly calls with Ownership and Regional Manager.
  • Completed all Broker Client tours during the sale of the asset.

Community Manager- Luxury Stabilized 308 Units

RAS Realty Group
  • Meets targeted revenues by setting rent rates, ensuring rent and fees are
  • Preparing and reviewing monthly financials including completing Accounting Month End
  • Complete Vendor credentialing and posts invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate GL code
  • Controls expenditures by staying within the Company standard of the approved budget and Oversees the lease enforcement process by approving prospective resident applications, discounts, and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and depos Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
  • Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
  • Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Community Assistant

Olympus Property
11.2014 - 11.2019
  • Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
  • Reviewed resident files and accounting records to determine unpaid or late fees owed, communicated with residents regarding outstanding balances, collected delinquencies, and enforced the lease to maximize revenue.
  • Completed all renewal offer letters with Manager Approval, sent renewal letters via email and posted on apartment doors, completed follow up and sent renewal leases.
  • Follows the established procedures related to evictions by giving proper notice requirements the attorney and representing the community as required.
  • Processed resident move-outs by reviewing lease terms and notice requirements, applied appropriate deposit and lease cancellation fees and processed all final account statements. Keep delinquency below requested percentage on a monthly basis.
  • Promoted resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Acted as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices

Education

A.A in Business -

St. Johns River State College
05.2010

High School Diploma -

The Harid Conservatory
05.2005

Skills

  • Entrada,Onesite and Yardi proficient
  • Accounting Month End Reporting and Financials
  • Exceeding NOI goals
  • Managing employees and vendors
  • Accruals and Reclasse's
  • Strong leadership, training, supervision, and decision-making capabilities
  • Yardi Onesite
  • Butterfly and Package Concierge
  • Conservice Utility Billing
  • AIRM and Yield star Revenue Management
  • Highly Organized

Personal Information

Title: Community Manager

Timeline

Community Manager- Lease Up 355 Units

The NRP Group
03.2024 - 03.2024

Community Manager- Build to Rent Townhomes

RangeWater Real Estate
02.2024 - Current

Community Assistant

Olympus Property
11.2014 - 11.2019

Community Manager- Luxury Stabilized 308 Units

RAS Realty Group

A.A in Business -

St. Johns River State College

High School Diploma -

The Harid Conservatory

Similar Profiles

CREATE PROFILE
Tiffany Cunillera