Tiffany Cunningham
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
Allstate Identity Protection
08.2023 - Current
- Answer questions regarding Identity protection coverage
- Assisting customers in evaluating their needs and selecting the best solution in a consultative manner
- Assisting in the enrollment, renewal and service of customer accounts to include processing payments.
- Perform follow up assistance for escalated issues within timely manner
- Advising of products and services to new and existing customers
- Updating customer records accurately and efficiently.
Foreclosure Specialist
The Money Source
01.2022 - 02.2023
- Communicate with assigned attorney/trustees via vendor racking software - regarding delays and/or pending inquiries
- Provide timely and accurate figures, information, documents, or instructions to assigned attorney/trustee/vendor within SLA as outlined in foreclosure
- Provide documents for all servicing activities, action taken, delays, follow-ups, and phone conversations in the system notes.
Title & Curative Specialist
Doma, Inc
10.2020 - 12.2021
- Review and analyze title commitments for irregularities and determine solutions for irregularities and act on determination to resolve
- Work with available resources to resolve any title related issues and review and provide exceptional customer service
- Monitor status of submitted claims and resolution with title retained, foreclosure or outside counsel and recognize, mitigate and escalate potential losses as they arise
- Prepare and maintain accurate reporting of all title defects and their status
- Timely completion of all required work functions including task queue, updating, follow up, etc.
Education
Highland High School
Palmdale, CA06.2001
Bachelor of Arts - Business Communications
University of Arizona At Tuscon
Tuscon, AZ06.2026
Skills
- I demonstrate professionalism and good judgment to provide excellent customer service
- I can quickly learn new tools and processes
- I am organized and pay attention to detail and meet deadlines
- I understand variety of systems, Genesys, Salesforce, CSR, Microsoft Office, etc
- Showing empathy, patience, understanding towards clients is standard qualities navigate in within work and teammates
- Research and Analysis
- Critical Thinking
- NMLS Registration
Timeline
Customer Care Specialist
Allstate Identity Protection
08.2023 - Current
Foreclosure Specialist
The Money Source
01.2022 - 02.2023
Title & Curative Specialist
Doma, Inc
10.2020 - 12.2021
Highland High School
Bachelor of Arts - Business Communications
University of Arizona At Tuscon
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