Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
CustomerServiceRepresentative
Tiffany Cruz

Tiffany Cruz

Tucson

Summary

Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.

Overview

6
6
years of professional experience

Work History

District Manager

Prime Communications AT&T
Tucson
03.2024 - Current
  • Directed and coordinated products, services and sales activities.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Coached, developed and motivated team to achieve revenue goals.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Organized promotional events in order to drive sales volume in the district's stores.

Retail Store Manager

Prime Communications
Sierra Vista
06.2022 - 03.2024
  • Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
  • Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience Act as Floor General
  • Own Customer Coordination, Welcome and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on 'opportunities' with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

T-Mobile Sales Representative

Connectivity Source
Sierra Vista
05.2021 - 06.2022
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments

Response Agent

Philips
Sierra Vista
07.2019 - 05.2021
  • Assess incoming emergency calls
  • Contact and provide correct emergency services
  • Establish positive customer relationship

Customer Service Representative

ACT
Douglas
12.2018 - 07.2020
  • Provide customers with Exceptional customer service
  • Maintain a clean desk
  • Provide customers with the best solutions

Education

High school or equivalent -

Skills

  • Crew Member
  • Food Service
  • Food Prep
  • Call Center
  • Customer Support
  • Fast Food
  • Communication Skills
  • Live Chat
  • Microsoft Outlook
  • Computer Operation
  • Technical Support
  • Customer Service
  • Upselling

Additional Information

People oriented., Willing to take on additional responsibilities and challenges., Outstanding customer service and communication skills

Assessments

  • Customer Focus & Orientation, Highly Proficient, 08/01/19
  • Filing & Organization, Highly Proficient, 03/01/20
  • Work Style: Reliability, Highly Proficient, 06/01/20
  • Electronic Medical Records: Best Practices, Highly Proficient, 06/01/20
  • Front desk agent (hotel), Highly Proficient, 03/01/21
  • Management & leadership skills: Impact & influence, Highly Proficient, 05/01/22
  • Customer focus & orientation, Highly Proficient, 03/01/21

Timeline

District Manager

Prime Communications AT&T
03.2024 - Current

Retail Store Manager

Prime Communications
06.2022 - 03.2024

T-Mobile Sales Representative

Connectivity Source
05.2021 - 06.2022

Response Agent

Philips
07.2019 - 05.2021

Customer Service Representative

ACT
12.2018 - 07.2020

High school or equivalent -

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Tiffany Cruz