Tiffany Dacre
Torrington,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges.
Overview
12
12
years of professional experience
Work History
Director of Clinical Operations
Sevi Health, LLC
12.2023 - Current
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner
- Led cross-functional teams for successful project execution within established timelines.
- Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
- Participates in interviewing, hiring and orientation of new staff.
- Works with Quality to assess improvements made in systems or processes, system efficiency, innovation and creativity as well as commitment to generating new solutions and ideas
- Collaborate with internal team members to establish key performance indicators (KPIs) and metrics to monitor progress towards strategic objectives
- Improved staff retention by creating supportive work environment and providing ongoing training opportunities.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Implemented new policies and educated staff on changes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Analyze performance data to assess effectiveness of strategies and make data-driven recommendations for optimization.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Developed comprehensive risk management plans to minimize potential issues in clinical operations.
Manager - Business Operations
Hartford Healthcare
01.2022 - Current
- Maintain the establishment's monthly bills including payroll, utilities, advertisement, and vending
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Fostered partnerships with external vendors, securing favorable terms on contracts to reduce company overhead costs.
- Responsible for overall oversight and supervision of front office team.
- Responsible for completing operational department dashboard.
- Responsible for oversight of department budgets both FTE and Non-salary expenses
- Responsible for ordering/tracking supplies through PeopleSoft system
- Responsible for oversight of payroll through Kronos.
- Responsible for Grant Proposal
- Responsible for oversight of department inventory.
- Responsible for maintaining relationships with Hartford Healthcare vendors.
- Work closely with Clinical Managers to ensure quality services are being offered to patients
- Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
- Collaborated with executive leadership to devise strategic goals, aligning business operations accordingly.
- Generates monthly financial dashboard which accurately forecasts cash, revenue, and expenses
- Managed cross-functional teams for improved project delivery and deadline adherence.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
Executive Director
Community Options INC.
10.2019 - 01.2022
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Managed a diverse team of over 300 professionals, fostering collaborative work environment for increased productivity.
- Responsible for daily operations and compliance with state licensing and reporting standards.
- Assess operational issues and develop solutions and strategies to improve operational efficiency.
- Conducted fundraising activities that promoted the needs of the organization.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Advocated for organization and company mission to raise awareness and support.
- Develop, implement, and supervise all office procedures, programs, and services.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Managed financial, operational and human resources to optimize business performance.
- Serving as a leader in the organization to drive change and innovation
- Ensured development of management team and staff retention.
- Actively engaged with individuals, families, and staff who support individuals we serve.
- Provided strategic thinking and vision to address opportunities and areas of improvement.
- Partner with Human Resources to address personnel and performance issues.
- Conduct programmatic investigations
- Trained employees on providing support, interaction, supervision of individuals within the facilities.
- Prepared required statistical, financial, and service reports as needed
- Approved timecards, time off request, and program expense allocations to ensure appropriate oversight of the budget
- Monitor health and medical needs, completes and tracks required medical documentation and ensures follow ups are completed.
- Monitor all aspects of the facilities to assure physical, social and independent living needs are met.
- Participate in senior management meetings weekly.
- Monitor fiscal, medical, personal, and ISP documentation to ensure accuracy.
- Conduct ongoing internal reviews to monitor the quality of care for the individuals served.,
- Attend conferences and Executive Leadership meetings.,
- Conduct Disciplinary team (IDT) meetings with management staff and clinicians.
- Responsible for the department of Pre-Vocational services/ Employment Services.
- Responsible for tracking expenses to the region and national offices.
- Provide supervision to Directors who oversee residential programs, Pre-vocational department, and Day Habilitation Programs.
Senior Director of Disability Services /Chief Compliance Officer
Paul J. Cooper Center for Human Services, INC
10.2017 - 12.2021
- Responsible for the overall operation of the department
- Provide leadership, direction, supervision and support to Assistant Directors, site directors and unit administrators
- Responsible for the operation of the MSC, Residential, Respite, Community Habilitation and substance abuse department.
- Responsible for organizing and managing the agency compliance, privacy, and conducting audits
- Conduct investigations related to compliance and HIPPA privacy.
- Ensure that all requirements are met for acquiring and maintaining all applicable licenses, certifications and accreditations for both programs.
- Oversight of associated program budgets and management of payroll and staffing.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Met with department supervisors and provided staff support to attain organizational goals.
- Oversee, review, maintain individual documentation and ensure individuals' written goals are consistent, appropriate and individualized and compliant with OPWDD.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Demonstrate appropriate interactions between co-workers and individuals according to OPWDD regulations.
- Direct the activities of compliance and internal audits and investigation along with the department of Quality Assurance.
- Coordinated weekly cabinet meetings with the executive team members.
- Responsible for chairing the Human rights committee.
- Assist with reviewing the financial budget for all the departments.
- Manage and follow up on identified audit citations and recommendations
- Perform reviews of petty cash, personal allowances and clothing allowances.
Senior Director of IDD Programs/Acting VP of Res. Services
Urban Resource Institute, NYC
10.2017 - 10.2019
- Responsible for the overall operation of the IDD department.
- Conducted rounds/check ins of house participants to ensure that all aspects of the programs are met.
- Consult with Human Resources on matters involving employees’ concerns, performance, and attend meetings weekly to discuss agency strategies.
- Maintained on-call responsibilities 24 hours/7 days
- Provide leadership, direction, supervision and support to Assistant Directors, site directors and unit administrators.
- Further developing the valued leadership team, bringing industry best practices and innovative approaches to problem solving.
- Participated in the strategic planning for the agency.
- Participated in Fundraising events for the agency.
- Identifying strategies to generate and maximize revenue.
- Centralizing systems and establishing consistent policies, procedures and systems where applicable.
- Responsible for the personnel management of residential staff operational systems of the houses and clinical services operating within the residential facilities.
- Plans and directs a comprehensive program which provides exceptional support to families and residents.
- Responsible for organizing and managing the agency compliance, privacy, and conducting audits.
- Assist with reviewing the financial budget for the departments.
- Manage and follow up on identified audit citations and recommendations.
- Complete payroll using the ADP system.
- Review and sign off on all documentation including financial ledgers, and Semi/Annual plans.
- Provide ongoing training to management, clinical, and staff.
- Conduct internal audit reviews
- Conduct CPR training
- Increased employee satisfaction, providing regular coaching and feedback sessions.
Qualified Intellectual Disability Professional (Case Manager)
Urban Resource Institute, NYC
12.2014 - 10.2017
- Coordinate and conduct Annual and Semi- Annual reviews of individuals’ status/progress including forming assessment of risks to individuals’ rights and protection
- Ensure integration of services between Day Program and the residence and integration of all services into routine daily activities
- Advocated on behalf of clients within the broader community, promoting awareness of their rights, needs, and abilities to facilitate inclusion efforts.
- Strengthened family relationships by providing guidance, resources, and support to caregivers of individuals with intellectual disabilities.
- Optimized resource allocation by actively participating in interdisciplinary team meetings to review progress and adjust care plans as needed.
- Implemented evidence-based interventions tailored to the specific needs of each individual in order to promote optimal outcomes for clients with intellectual disabilities.
- Ensured compliance with relevant laws and regulations by maintaining accurate records, adhering to established procedures, and participating in regular audits as needed.
- Provided crisis intervention services as needed, effectively managing challenging behaviors while prioritizing the safety of all involved parties.
- Conducted assessments to determine individual needs.
- Provided professional development training to educate faculty and staff on laws and regulations governing special education.
Administrator of Programs
United Cerebral Palsy
07.2012 - 12.2015
- Prepares and submits payroll for residence staff
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Consults with nurses to ensure proper handling of all residents’ medications
- Monitor overall residence compliance with OPWDD standards and practices
- Investigate reportable incidents and allegations and complete appropriate documentation and communicate with the NYS justice center.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Schedules staff to provide adequate coverage for regular workdays, holidays, vacations, leaves, and medical appointments.
- Participate in the intake process of individuals for placement in the residences
- Supervise the delivery of each residents’ individual plan of care and ensure each individual goal is met
- Function as a liaison between all aspects of the residents’ program, in house, day program, family and community services to ensure coordination and integration.
Education
Bachelor’s Degree in Psychology -
Touro College
New York, NYMaster’s Degree in Psychology - Psychology
Touro College
New York, NYMaster’s in Business Administration -
Metropolitan College of New York
New York, NYSkills
- Excellent leadership & team building skills
- Excellent in audit preparation
- Incident and human rights coordination
- Proficient in Word, Excel, PowerPoint, Outlook computer programs
- ABA Therapist/ Parent Counseling trainer
- Collaborative Leadership
- Culture Transformation
- Policy Development
- Key Performance Indicators
- Team Building and Management
- Organizational Development
- Policy Implementation
- Practice Operations Management
- Budget Management
- Hiring and Retention
- Non-profit management
- Managing Operations and Efficiency
- Patient recruitment
- Clinical Supervision
Timeline
Director of Clinical Operations
Sevi Health, LLC
12.2023 - Current
Manager - Business Operations
Hartford Healthcare
01.2022 - Current
Executive Director
Community Options INC.
10.2019 - 01.2022
Senior Director of Disability Services /Chief Compliance Officer
Paul J. Cooper Center for Human Services, INC
10.2017 - 12.2021
Senior Director of IDD Programs/Acting VP of Res. Services
Urban Resource Institute, NYC
10.2017 - 10.2019
Qualified Intellectual Disability Professional (Case Manager)
Urban Resource Institute, NYC
12.2014 - 10.2017
Administrator of Programs
United Cerebral Palsy
07.2012 - 12.2015
Bachelor’s Degree in Psychology -
Touro College
Master’s Degree in Psychology - Psychology
Touro College
Master’s in Business Administration -
Metropolitan College of New York
Similar Profiles
Hemang SinghHemang Singh
Intern at Parhit Samaj Sevi Sanstha (NGO)Intern at Parhit Samaj Sevi Sanstha (NGO)
Mike Bryan LatazaMike Bryan Lataza
Computer Technician at Sevi COMPSHOPComputer Technician at Sevi COMPSHOP
Christine LangChristine Lang
Travel Nurse, PICU at Medical Solutions, LLC/Health Carousel, LLCTravel Nurse, PICU at Medical Solutions, LLC/Health Carousel, LLC