Tiffany Dandrea
Gladwin
Summary
Dynamic professional with extensive experience in administrative roles, including a background in healthcare settings. Proven ability to enhance operational efficiency through excellent organizational skills and effective communication. Expertise in time management, attention to detail, and fostering positive customer relationships. Committed to delivering high-quality service and support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Services
Home Depot
04.2016 - 10.2019
- As a Customer Service representative at Home Depot, the responsibility was to deliver exceptional service to customers while assisting them with their inquiries and purchase decisions
- This position involved guiding customers through product selections and resolving any issues that arose during their shopping experience
- Excellent communication and problem-solving abilities were essential in fostering positive customer relationships
- Achieved a customer satisfaction rating of over 95% during tenure
- Trained new team members on customer service best practices
- Handled customer complaints efficiently, ensuring resolution on the first contact
Administrator
Regency Healthcare
03.2020 - 05.2020
- Maintained a high standard of care through effective communication with team members and clientele
Patient Accounts Specialist
Beaumont Healthcare
01.2008 - 01.2012
- The role of Patient Accounts Specialist at Beaumont Healthcare involved managing patient billing and account inquiries
- This included processing payments, addressing billing discrepancies, and ensuring compliance with healthcare billing regulations
- Attention to detail was critical in maintaining accurate patient records and providing timely responses to inquiries
- Reduced billing errors by implementing a new verification system
- Improved patient payment processing times by 30% through streamlined procedures
- Provided training to staff on billing software and patient account management
Education
Certificate - Medical Billing and Coding
Dorsey Business School
Southgate, MI01.2008
High School - General
Woodhaven High School
Woodhaven06.2005
Skills
- Organizational Skills
- Effective Communication
- Time Management
- Customer Service
- Attention to Detail
- Operational Efficiency
Timeline
Administrator
Regency Healthcare
03.2020 - 05.2020
Customer Services
Home Depot
04.2016 - 10.2019
Patient Accounts Specialist
Beaumont Healthcare
01.2008 - 01.2012
Certificate - Medical Billing and Coding
Dorsey Business School
High School - General
Woodhaven High School
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