Tiffany Daniels
Bellevue,US
Summary
Meticulous, performance-driven professional with accomplished background working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced customer service and problem solving skills. Strong focus on driving business growth through exceptional customer service, while initiating new strategies to boost overall revenue and exceed sales targets. Demonstrated excellence in addressing complex queries and offering robust solutions to meet or exceed expectations while ensuring continued customer success and retention.
Overview
20
20
years of professional experience
Work History
Financial Coordinator
Hawley Orthodontics
10.2023 - Current
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
Title Clerk
H&h Automotive Enterprises
02.2023 - Current
- Perform data entry and other administrative tasks to keep records and files organized and accurate.
- Enter title and vehicle information into database.
- Communicate with customers to resolve common title issues.
- Develop and maintain relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Follow step by step process for obtaining mechanic's title on all abandoned unit vehicles.
- Obtained wholesale titles and processed payment for all units sold at various auctions.
- Reconcile schedule for sales tax and cut checks to customers according to state and county rules for each of our 4 stores.
- Organize, file, and follow up on over 200 trade payoffs each month.
Bakery Supervisor
Cupcake Island
07.2018 - 02.2023
- Direct day to day bakery operations, supervise employees, and allocate daily duties.
- Execute opening and closing responsibilities, including cleaning, preparation, rotation, and restocking of inventory, baked goods exhibition, and opening/closing of register.
- Offer exceptional service by greeting customers and proactively responding to inquiries.
- Ensure preparing all baked items according to client preferences and requirements.
- Monitor and regulate bakery product inventories.
- Developed successful system to track weekend cake orders that helped keep orders organized and reduced pressure.
- Professionally oversaw all baking processes and confidently addressed any issues.
- Baked high-quality products every time with precise measuring, dividing, and scooping.
Caregiver
03.2010 - 06.2018
- Took career break to care for kids at home.
Teller
Advantage One Federal Credit Union
02.2008 - 03.2010
- Guided clients in opening or closing accounts, submitting loan applications, and enrolling in new services
- Performed highly accurate, high-volume cash counts using both manual and machine-driven methods
- Responded to enquiries from customers on account status, transaction details, fees, and interest rates
- Identified customer requirements and forwarded to the relevant representative or business unit for cross-selling or service prospects
- Performed wire transfers, stop payment requests, and account transfers
- Counted, inspected, and processed bank deposits and secured vehicle transactions
- Instructed clients on using the banking website
- Quickly processed consumer transactions, reducing wait times
- Identified client's financial requirements, built rapport, and maximized sales prospects, delivering excellent customer service.
Accounts Payable Clerk
Southgate Lincoln Mercury
04.2006 - 02.2008
- Prepared invoices based on defined timelines and conditions for accounts receivable and handled receiving payments from vendors
- Analyzed daily variations and rectified mistakes to fix discrepancies.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Title Clerk/ Service Cashier
Southgate Lincoln Mercury
01.2004 - 04.2006
- Organized and produced tax and title documentation for property transfer
- Computed and submitted state sales tax, service charges, and other fees
- Prepared tax and title documentation for submission to the DMV for all legal transfer work.
- Received and processed paperwork for titles, new license plates, and renewals.
Education
GED -
Homeschooled
Woodhaven, Michigan05.2002
Skills
- Administrative Duties
- Clerical Support
- Analytical Skills
- Customer Care
- Verbal and written communication
- Strategic planning
- Creative problem solving
- Client Rapport-Building
- 10-Key Data Entry
- Appointment Scheduling
Timeline
Financial Coordinator
Hawley Orthodontics
10.2023 - Current
Title Clerk
H&h Automotive Enterprises
02.2023 - Current
Bakery Supervisor
Cupcake Island
07.2018 - 02.2023
Caregiver
03.2010 - 06.2018
Teller
Advantage One Federal Credit Union
02.2008 - 03.2010
Accounts Payable Clerk
Southgate Lincoln Mercury
04.2006 - 02.2008
Title Clerk/ Service Cashier
Southgate Lincoln Mercury
01.2004 - 04.2006
GED -
Homeschooled
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