Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Davenport

Canal Winchester,OH

Summary

Dynamic Home Care Agency Coordinator with a proven track record at Exceptional Quality Home Care, excelling in patient advocacy and team leadership. Expert in developing policies that enhance care quality and compliance, while fostering strong relationships with clients and families. Recognized for exceptional customer service and effective communication skills, driving successful outcomes in challenging situations. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Home Care Agency Coordinator/Small Business Owner

Exceptional Quality Home Care
11.2019 - Current
    • Developed policies and procedures for effective Home Care management.
    • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
    • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
    • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
    • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
    • Successfully negotiated client contract renewals to create increased revenue.
    • Protected client confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Kept meticulous client notes and updated account information in company databases.
    • Utilized Microsoft Excel, QuickBooks and Caresmart software to manage invoices and payments.
    • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
    • Managed payroll data entry and processing for over 10 employees to comply with predetermined company guidelines.
    • Facilitated communication between team members, clients and families.
    • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Home Care Attendant/Medicaid Non-Agency Provider

Ohio Medicaid Waiver Program
01.2010 - 11.2020
  • Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation. Provided direct personal care and administrative services to clients.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted with end-of-life care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Implemented new quality assurance and customer service standards.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

High School Diploma -

Chaney High School
Youngstown, OH
06-2004

Skills

  • Administrative staff supervision
  • Employee recruitment and hiring
  • Patient advocacy
  • Team collaboration
  • Conflict resolution
  • Problem-solving abilities
  • Effective communication
  • Strong interpersonal skills
  • Multitasking and organization
  • Insurance company billing
  • Team leadership
  • Schedule management
  • Clinical documentation and reporting
  • Exceptional customer service

Timeline

Home Care Agency Coordinator/Small Business Owner

Exceptional Quality Home Care
11.2019 - Current

Home Care Attendant/Medicaid Non-Agency Provider

Ohio Medicaid Waiver Program
01.2010 - 11.2020

High School Diploma -

Chaney High School

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