Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving, excellent time management and managing multiple tasks.
High-energy with excellent interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
15
15
years of professional experience
Work History
Cashier/ Customer Service
Darren Uceny
05.2020 - Current
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered product questions using knowledge of sales and store promotions.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Redeemed coupons to discount purchases.
Counted money in drawers at beginning and end of each shift.
Utilized POS system to handle customer cash and credit card transactions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Referred to price sheets and special sale bulletins to enter price changes.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Monitored self-checkout systems and provided help in resolving complex problems.
Used POS system to enter orders, process payments and issue receipts.
Lifted up to 50 pounds at once and used forklift to move heavier loads.
Operated cash register to record transactions accurately and efficiently.
Set up new sales displays each week.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Maintained current knowledge of store promotions and highlighted sales to customers.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Cashier/customer Service
Renagade Raceway
05.2019 - 10.2022
Resolved customer complaints and maintained clean and tidy checkout area.
Referred to price sheets and special sale bulletins to enter price changes.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Counted money in drawers at beginning and end of each shift.
Answered product questions using knowledge of sales and store promotions.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Monitored self-checkout systems and provided help in resolving complex problems.
Performed cash, card and check transactions to complete customer purchases.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Set up new sales displays each week.
Used POS system to enter orders, process payments and issue receipts.
Manager
Old Town Station
05.2020 - 03.2021
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Delivered feedback to decision-makers regarding employee performance and training needs.
Supervised labor costs and departmental expenses to remain in line with budget.
Recruited and hired top performers to add talent and value to department.
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Developed and maintained relationships with customers and suppliers through account development.
Onboarded new employees with training and new hire documentation.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized performance by monitoring daily activities and mentoring team members.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Accomplished multiple tasks within established timeframes.
Certified Medication Technician
James River Care & Rehabilitation Center
06.2007 - 03.2009
Reviewed patient progress to document effects of any prescribed medication.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Assisted in maintaining conducive environment for residents by adhering to infection control policies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Turned and repositioned patients to prevent bedsores.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
CNA
Christian Health Care
11.2005 - 05.2008
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Mount Vernon Place Care
08.2001 - 06.2005
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Skills
Product Organization
Sales
Shipping and Receiving
Food Preparation
Microsoft Office Suite Proficiency
Product Restocking
Sales Goals
Cash Handling
Guest Services
Cash Register Operation
Product Knowledge
Customer Complaint Resolution
New Product Information
Visual Displays
Issuing Receipts
Quality Management
Good Telephone Etiquette
Customer Direction
Point of Sale Systems
Product Location
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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