Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Tiffany Davis
Customer Service Representative
Mesquite,TX
Summary
Overview
10
years of professional experience
Work History
Genpact (Marcus by Goldman Sachs)Richardson, TX
Deposits Specialist (Hybrid)
09.2019 - 10.2023
Job overview
- Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
- Conducted research on discrepancies related to customer deposits.
- Assisted in the setup of new accounts for customers.
- Performed daily balancing of cash items to ensure accuracy of records.
- Maintained updated records of all customer deposits and withdrawals.
- Analyzed data from various sources to detect any suspicious or fraudulent activities.
- Investigated overdrafts or returned items for proper resolution.
- Verified accuracy of customer information in system databases.
- Coordinated with other departments to ensure smooth processing of transactions.
- Ensured compliance with applicable laws and regulations governing deposit operations.
- Handled returned mail.
- Processed documents for new account holders.
- Adhered to regulatory requirements and maintained customer confidentiality.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
First Source Healthcare (BC&BS)
Health Benefits Specialist (WFH)
02.2016 - 08.2019
Job overview
- Developed and implemented new health benefits policies and procedures for clients.
- Conducted research on various health insurance plans to determine eligibility requirements.
- Maintained current knowledge of changes in the healthcare industry regulations and laws.
- Coordinated with vendors regarding open enrollment issues and plan changes.
- Researched medical claims inquiries from providers, employers, and members for resolution.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Resolved customer complaints concerning coverage or billing discrepancies in a timely manner.
- Evaluated financial statements to ensure compliance with applicable state and federal regulations.
- Drafted letters informing customers about any changes or updates made to their health benefits plans.
- Provided technical support by troubleshooting complex problems related to employer-sponsored group insurance policies.
- Monitored trends in the healthcare industry in order to recommend appropriate action plans for clients.
- Performed administrative duties including filing paperwork, creating documents.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Organized and verified enrollment and benefits documents.
- Developed strong referral network of representatives, administrators and providers.
Stephens and AssociatesRichardson, TX
Clinical Recruiter
03.2014 - 01.2016
Job overview
- Identified, recruited and interviewed potential clinical candidates for open positions.
- Conducted reference checks to ensure accuracy of candidate qualifications.
- Maintained accurate records of recruiting activity in applicant tracking system.
- Reviewed resumes and applications to assess qualifications of potential candidates.
- Stayed up-to-date on industry trends related to recruitment best practices.
- Participated in college recruiting initiatives such as campus visits or career fairs.
- Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
- Developed active and passive candidate pipelines through research, networking and screening.
Education
Remington CollegeGarland, TX
Some College (No Degree) from Medical Billing & Coding
02.2017
University Overview
Warren Township HighschoolGurnee, IL
High School Diploma
06.2001
University Overview
Skills
- Call Control
- Customer Relationship Management
- Payment Processing
- Account Management
- Product Knowledge
- Technical Troubleshooting
- Appointment Scheduling
- Verbal and Written Communication
- Order fulfillment
- Retail store support
- Warehousing functions
- Money handling abilities
- Multi-line phone talent
- Technical Support
- Creative problem solving
- Medical terminology knowledge
- Recordkeeping strengths
- Stocking and replenishing
- Account management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Timeline
Deposits Specialist (Hybrid)
Genpact (Marcus by Goldman Sachs)
09.2019 - 10.2023
Health Benefits Specialist (WFH)
First Source Healthcare (BC&BS)
02.2016 - 08.2019
Clinical Recruiter
Stephens and Associates
03.2014 - 01.2016
Remington College
Some College (No Degree) from Medical Billing & Coding
Warren Township Highschool
High School Diploma
Similar Profiles
JONNETTIA YOUNGJONNETTIA YOUNG
CUSTOMER SERVICE REPRESENTATIVE at Marcus by Goldman SachsCUSTOMER SERVICE REPRESENTATIVE at Marcus by Goldman Sachs
Daniel KeokhamDaniel Keokham
Cookie Advocacy Specialist at Marcus by Goldman SachsCookie Advocacy Specialist at Marcus by Goldman Sachs
Deija JamesDeija James
SAVINGS SPECIALIST at Marcus by Goldman SachsSAVINGS SPECIALIST at Marcus by Goldman Sachs
Brenda MedinaBrenda Medina
Prek-2 Teacher at Incarnation Academy DallasPrek-2 Teacher at Incarnation Academy Dallas
Jowanda AlexanderJowanda Alexander
Technical Support Representative at Harte-Hanks CRM Services/MaxTechnical Support Representative at Harte-Hanks CRM Services/Max